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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5641
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My iPad air is not showing incoming e-mails

Customer Question

My iPad air is not showing incoming e-mails
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi my name is ***** ***** i will be assisting you today.

Customer:

who is your email service provider.

Customer:

let me know when you are ready and online

JACUSTOMER-t8ni0rwg- : I am ready michelle my provider is hotmail
Customer:

okay, thanks for the info

Customer:

remove the existing hotmail account from the ipad

Customer:

Then smtp server on the ipad must not be communicating due to which you are unable to receive emails.

JACUSTOMER-t8ni0rwg- : Ok Michelle my service provider is hotmail is that ok
Customer:

yes that is okay did you get my reply above.

Customer:

The smtp server on the ipad must not be communicating due to which you are unable to receive emails.

Customer:

Remove the existing hotmail account from the ipad

Customer:

let me know after you have removed it.

JACUSTOMER-t8ni0rwg- : Yes thanks what do I do now I have removed it
Customer:

now reboot the ipad

Customer:

shut down the power and wait for 1 minute

Customer:

Power it back on and let me know

JACUSTOMER-t8ni0rwg- : I have removed it
Customer:

shut down the power and wait for 1 minute

Customer:

Power it back on after 1 minute and let me know

Customer:

are we back

Customer:

did the Ipad reboot?

JACUSTOMER-t8ni0rwg- : Power back on it seems to be ok now Michelle thank you Yes all ok now
Customer:

ok thats great.

Customer:

Please click on the smiley below and hit submit to rate my service.

Customer:

if you have any question feel free to ask.

Thank you

JACUSTOMER-t8ni0rwg- : Thank you Michelle
michelleclive and 2 other Electronics Specialists are ready to help you
Customer: replied 2 years ago.
No more questions Michelle I lost you before as I was using my iPhone to reply and something happened not sure what but thank you.
Expert:  michelleclive replied 2 years ago.

Let me know if you have any question.

Thank you.