How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kriptokrit Your Own Question
Kriptokrit, Customer Service
Category: Electronics
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service.
Type Your Electronics Question Here...
Kriptokrit is online now

My Samsung Tablet has gone completely dead. When I plug the

Resolved Question:

My Samsung Tablet has gone completely dead. When I plug the charger in I get an occasional momentary image of a battery - all black, but even after many hour the unit will not turn on. The unit is about 18 months old.
If I connect to my PC the PC makes a noise like three a tom tom drum but does not otherwise recognise the tablet.
Submitted: 2 years ago.
Category: Electronics
Expert:  Kriptokrit replied 2 years ago.
Welcome and thanks for your question.
I'm Todd and I will be the expert working with you today to help resolve your problem.

Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.
This problem sounds like a hardware issue, but sometimes the same issue can be caused by glitch in the software. If there is no hardware issue on the device, some of the solutions below should resolve this issue.
Please follow the steps below to reset your device:
1. Press and hold the power button for exactly 35 seconds.
2. After 35 seconds, release the power button.
3. Wait 2 minute, then turn on your Tab.
4. Test your Tab.
If that doesn't work, please try the procedure below:
1. Press and hold the Volume UP and Power button at the same time for exactly 15 seconds.
2. After 15 seconds, release the power button.
3. Wait 2 minute, then turn on your Tab.
4. Test your Tab.
If the previous procedure doesn't work, perform the procedure below:
1. Plug the Tab into the charger for 10 minutes.
2. After 10 minutes (while still plugged in) press and hold Power (slide and hold) button for 35 seconds.
3. Allow up to 3 minutes for the Tab to reboot.
4. Test your Tab.
Please try all solutions (step by step) and let me know if that works. I'll be waiting for your reply.
If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.
Kind Regards,
Customer: replied 2 years ago.

I have followed the three recommended steps. The unit remains completely dead except that periodically the screen displays the black image of the battery and this is followed by the same image but with first "bar" of the charging cycle showing - momentarily. The "tom tom" sound from my PC stops during this short period. It's as if its trying to start charging but not quite making it.

Expert:  Kriptokrit replied 2 years ago.
Hi Martin,
Thank you for your reply.
Because none of the previous solutions works (the most important troubleshooting steps), I have good and bad news for you (please don't shoot the messenger).
Bad news is that your Tab is defective (can be defective mainboard, defective charging port or bad battery). I have provided you with the all troubleshooting steps for resolving this kind of issue (resetting the software, force reset, hard reset). Unfortunately there is an hardware issue on the device that software troubleshooting can't resolve. Because defective mainboard is the main problem in 95% it's not a good idea to replace the battery or charging port without testing the Tab.
The good news is that if you have extended warranty (2-years warranty) you will receive a new Tab for free. If your Tab is on 1-year warranty you will have to contact your seller or Samsung directly at 0330 SAMSUNG (726 7864) to arrange repair.
Sorry I could not be of any more assistance, but there is a hardware issue that can't be resolved online.
Please let me know if you are not satisfied with my help or if you need more information. I'll be happy to help with any follow up questions.
Kind Regards,
Kriptokrit and 2 other Electronics Specialists are ready to help you