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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9713
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My ipad 2 is frozen whilst downloading an update. it is frozen

Resolved Question:

My ipad 2 is frozen whilst downloading an update. it is frozen with a picture of iTunes with a picture of connecting lead. Have tried turning off and on, several times, still comes back to iTunes picture, any ideas?
Submitted: 2 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Please follow these steps,
  • Connect the USB cable to the iPad, but leave the other end of the cable disconnected from your computer's USB port.
  • press and hold the Sleep/Wake and Home buttons at the same time.
  • When the device turns off, release the Sleep/Wake and Home buttons.
  • While pressing and holding the Home button, connect the USB cable to the computer. The device should turn on.
  • Continue holding the Home button until you see the "Connect to iTunes" screen.
  • When this screen appears you can release the Home button:
  • Then use iTunes to restore the iPad.
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    Please let me know if you need any other assistance.
    Please take a moment to rate my service positively.
    Thank you very much!
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