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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5250
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have just purchaased a Windows 8.1 laptop. I have an Expression

Resolved Question:

I have just purchaased a Windows 8.1 laptop. I have an Expression XP-212 All in one and I am having difficulty in loading this on to my new laptop. Previously it was connected to my Windows XP P.C. How can I get this to work. The printer is only about 8 months old. Do not really want to have to buy another. Valerie Lane
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please let me know how are you connecting printer to laptop..usb or wifi

Customer:

wi fi

michelleclive :

ok..by any chance do you have the usb cable for the printer

Customer:

Amongst all the paraphernalia I do not know which one it is

michelleclive :

ok no issues

michelleclive :

what is the version of windows 8.1..is it 32 or 64 bit

Customer:

I am not sure the laptop is an ACER Aspire E15

michelleclive :

ok...you can check by opening control panel

michelleclive :

click on system

michelleclive :

there it will be listed as 32 or 64 bit

Customer:

I do not know where the control panel is I am 71 yrs old and only got the machine yesterday

michelleclive :

ok...would you like me to remote access and do this for you

Customer:

yes please

michelleclive :

ok please click on below link to install teamviewer

michelleclive :

in that page that opens click on start full version

michelleclive :

save and run the file

michelleclive :

once installed let me know the id and password

Customer:

Did that

michelleclive :

let me know the id and password

Customer:

I think I have downloaded more thanone!

Customer:

I think I have dowbloaded more than one becausen I was not sure it worked

michelleclive :

ok please open teamviewer

michelleclive :

in the window that will open, you will see an id and password ***** left side

michelleclive :

please give me the id and password ***** this chat so that i can remote connect

Customer:

Nothing is happening

michelleclive :

do you see a search box on your computer

michelleclive :

type teamviewer in it and open the teamviewer program

Customer:

I have not received a solution to my problem

michelleclive :

you can install the software from this direct link

michelleclive :

click here

michelleclive :

in the page that opens select windows 8.1 and install all the drivers and software

Customer:

i do not seem to be getting anywhere with this problem as I don't really understand what I am meant to do

michelleclive :

is there someone else who can help you with the steps at your home

Customer:

No unfortunately my IT man is not here and I live on my own

michelleclive :

ok..see the steps are pretty simple..i will try once more

Customer:

The Epson exes that I pressed to download seem to be working as I have 5 downloads showig

michelleclive :

good

michelleclive :

you simply need to double click on each and install it

michelleclive :

do it one by one

Customer:

So, do you think that maybe the problem is resolved?

michelleclive :

yes..install all of them one by one and your printer will be up and running

michelleclive :

there is no need to junk this printer

michelleclive :

this printer can very well work on the windows 8.1 system

Customer:

Thanks for yur help - My husband who died 4 years ago always set up the PC etc and it is more difficult to learn when you are my age. My IT man couldn't load this for me which is why I tried you. Thanks for your help

michelleclive :

you are most welcome

michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5250
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
michelleclive and other Electronics Specialists are ready to help you

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