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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9483
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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HTC One switches off after a few seconds. Will not stay in

Resolved Question:

HTC One switches off after a few seconds. Will not stay in "on" mode
Submitted: 2 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 years ago.
Hi, my name is***** will assist you. Is your HTC One the android version?
Customer: replied 2 years ago.

Yes. It is the android version.

Expert:  *ElectronicsTech replied 2 years ago.
you can perform a factory reset (also called a hard reset or master reset). A factory reset reverts the phone back to its initial state — the state before you turned on the phone for the first time.

The following will be removed from the phone when you do a factory reset:

  • Your Google Account
  • All accounts you've added in Settings > Accounts & sync and the data associated with these accounts
  • Personal data that you've created or synced to the phone such as your profile, contacts, messages, email, calendar events, and more
  • System and application data and settings
  • Downloaded apps

Files such as your music, photos, videos, and documents can also be deleted from the storage, if you chose to do so.

Be sure to back up any data and files you want to keep before you do a factory reset.

Note: A factory reset may not permanently erase all data from your phone, including personal information.

If you can’t turn HTC One on or access settings, you can still perform a factory reset by using the hardware buttons on HTC One.

Important: The Fast boot option in Settings > Power must not be selected.
  1. Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
  2. Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
  3. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
Customer: replied 2 years ago.

Cannot complete this function. Shows "battery too low". Have used a different charge lead but will still not charge battery.

Expert:  *ElectronicsTech replied 2 years ago.
okay, does the phone have a removable battery?
Customer: replied 2 years ago.

No. It is a sealed unit.

Expert:  *ElectronicsTech replied 2 years ago.

okay, do you have a different power adapter that connects to the wall outlet?

Customer: replied 2 years ago.

Yes. Have tried that but no change. Still not charging.

Expert:  *ElectronicsTech replied 2 years ago.
okay, the only other option will be to clean the contacts on the charge port with a small brush and isopropyl alcohol. Then try charging again.
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9483
Experience: I have over 15 years experience as an electronics repair and troubleshooting technician.
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