Hello Edmund! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Is this a new kindle? Or was it working previously?What's the model of your kobo?Make sure the kobo is charged. Can you press & hold the power on/off button on the for about 30 seconds, then turn it back on, then let me know what happens when you connect the kobo to your wi-fi/wireless network name.Please reply at the box below. Thank you,
asks for a password ***** then quotes as incorrect
1. Is it asking for a Wi-Fi/wireless password? Or another kind of password?2. What is the brand/model of your Internet/wireless modem/router device?3. Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?Please reply at the box below. Thank you.
desk computer windows7
1. Is the kobo asking for a Wi-Fi/wireless password? Or another kind of password?2. What is the brand/model of your Internet/wireless modem/router device (usually given to you by your internet service provider)?3. Can I connect remotely to your computer, so that I can retrieve your Internet modem Wi-Fi/wireless password ***** through your computer together with you, then you can enter it on the kobo?Please reply at the box below. Thank you,
sorry im no expert can say it is a virginmedia set up kobo reads network 'virginmedia3783771' requires password tried this told incorrect password
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.
my security program is blocking you despite my giving ok
Working on issue. Thank you,
I did reply at the time to confirm service restored and thank you for your help and service. once again thanks for your most expert help and trust you can now close the case