Hi my name is ***** ***** i will be assisting you today.
I am sorry to hear that you are facing problem with your computer mcafee subscription.
let me know when you are online i will help you fix.
i am online
what is the operating system on the computer which is having the problem
i am online
i am getting data every day.which i cannot delete.i have to go on the control panel to show you
Please tell me the what is the operating system you have on the computer
if you want i can remotely help you to renew the subscription
run and install teamviewer
let me know the 9 digit id and password
do i need to do anything?i,ve clicked on
you need to install teamviewer
after that you will see 9 digit id and 4 digit password
let me know if you find any problem installing teamviewer
i,m not very good with computers
i will make it more simple
click on this link and let me know as the webpage opens
what is happening
now click on the green button which says "start full version its free"
then install it
once you click on the green button it will ask you to select run save or cancel
select save and once it saves click on view download once it completes the download click on run to install it.
its asking for partner id
that is not required
do you see "your id"
on the left hand side of the teamviewer window give me the 9 digit code
and the 4 digit password
119 687 324
what is the password
i am connected now
do you have any antivirus program already installed
only with macafee
can you open mcafee
press the windows key on the keyboard
give me 2 mins
i need to go out soon
i will have to reboot my computer please allow me few mins as i get online let me know the teamviewer id and password. This is a 5 mins job i will try to fix it asap.
119 687 324. merlin11
press the windows key please
or bring the search menu
teamviewer is not allowing me to stay for more longer
let me give you the steps to follow
uninstall mcafee from the add remove program and then reboot the computer
Step one on the windows screen press the searh key and type in add remove programs you will see an icon click on it
then locate mcafee single click on it to remove it then reboot the computer
once you are back online
click on the link to download and install mcafee and you will be able to do easily
let me know if you find any problem
i have to go now
let me know the status once you have tried the steps
hi.i am back.are you able to talk
I am sorry i was not online the time you were back.
Please let me know when you are ready or online however i have given you the steps to follow to get the mcafee work.