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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4684
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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i may have a bug which could be stopping me renewing my macaffee

Customer Question

i may have a bug which could be stopping me renewing my macaffee subscription
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi my name is ***** ***** i will be assisting you today.

I am sorry to hear that you are facing problem with your computer mcafee subscription.

Customer:

let me know when you are online i will help you fix.

JACUSTOMER-08k4c1n5- :

i am online

Customer:

what is the operating system on the computer which is having the problem

JACUSTOMER-08k4c1n5- :

i am online

Customer:

what is the operating system on the computer which is having the problem

JACUSTOMER-08k4c1n5- :

i am getting data every day.which i cannot delete.i have to go on the control panel to show you

Customer:

Please tell me the what is the operating system you have on the computer

JACUSTOMER-08k4c1n5- :

windows 8

Customer:

if you want i can remotely help you to renew the subscription

JACUSTOMER-08k4c1n5- :

yes please

Customer:

Click here


Customer:

run and install teamviewer

Customer:

let me know the 9 digit id and password

JACUSTOMER-08k4c1n5- :

do i need to do anything?i,ve clicked on

Customer:

you need to install teamviewer

Customer:

after that you will see 9 digit id and 4 digit password

Customer:

let me know if you find any problem installing teamviewer

JACUSTOMER-08k4c1n5- :

i,m not very good with computers

Customer:

no problem

Customer:

i will make it more simple

Customer:

click on this link and let me know as the webpage opens

JACUSTOMER-08k4c1n5- :

what is happening

Customer:


click on this link and let me know as the webpage opens




JACUSTOMER-08k4c1n5- :

its on

Customer:

now click on the green button which says "start full version its free"

Customer:

then install it

Customer:

once you click on the green button it will ask you to select run save or cancel

Customer:

select save and once it saves click on view download once it completes the download click on run to install it.

JACUSTOMER-08k4c1n5- :

its asking for partner id

Customer:

that is not required

Customer:

do you see "your id"

JACUSTOMER-08k4c1n5- :

yes

Customer:

on the left hand side of the teamviewer window give me the 9 digit code

Customer:

and the 4 digit password

JACUSTOMER-08k4c1n5- :

119 687 324

Customer:

what is the password

JACUSTOMER-08k4c1n5- :

merlin11

Customer:

i am connected now

Customer:

do you have any antivirus program already installed

JACUSTOMER-08k4c1n5- :

only with macafee

Customer:

can you open mcafee

Customer:

press the windows key on the keyboard

Customer:

connection dropped

Customer:

give me 2 mins

JACUSTOMER-08k4c1n5- :

i need to go out soon

Customer:

i will have to reboot my computer please allow me few mins as i get online let me know the teamviewer id and password. This is a 5 mins job i will try to fix it asap.

JACUSTOMER-08k4c1n5- :

119 687 324. merlin11

Customer:

press the windows key please

Customer:

or bring the search menu

Customer:

teamviewer is not allowing me to stay for more longer

Customer:

let me give you the steps to follow

Customer:

uninstall mcafee from the add remove program and then reboot the computer

Customer:

Step one on the windows screen press the searh key and type in add remove programs you will see an icon click on it

Customer:

then locate mcafee single click on it to remove it then reboot the computer

Customer:

once you are back online

Customer:

click on the link to download and install mcafee and you will be able to do easily

Customer:

let me know if you find any problem

JACUSTOMER-08k4c1n5- :

i have to go now

Customer:

let me know the status once you have tried the steps

JACUSTOMER-08k4c1n5- :

hi.i am back.are you able to talk

Customer:

I am sorry i was not online the time you were back.

Customer:

Please let me know when you are ready or online however i have given you the steps to follow to get the mcafee work.

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