Hi, My name is ***** ***** i will be assisting you
please let me know the operating system installed on the computer
I am a complete novice what is the operating system
do you have windows xp, vista, windows 7 or windows 8
ok..and you not egtting any sound or low sound from the laptop
what i mean to ask is that is it a no sound at all problem
or is it a low volume problem
it is very muffled and barely audible
when was the last time it was working fine
6 months ago
ok..please try the below
do you see a search box on your desktop screen
type device manager and then click on device manager from the search results
let me know once you have it open
sorry I only have google tool bar
i will give you the steps
From the Start screen, swipe up to bring up the Apps screen.
Once on the Apps screen, scroll or swipe to the right until you see the Windows Systemheading.
Tap or click on Control Panel, located under Windows System.
click on the Hardware and Sound link.
In the Hardware and Sound window, tap Device Manager, located under theDevices and Printers heading.
let me know once you have device manager open
sorry Michelle I will have to get back to you I am having to go into a meeting Dave
ok no problems
post me a message when you will be back
ok thanks Dave
you are most welcome