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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5475
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Medion e6221 muted sound fault can hardly hear sound

Customer Question

Medion e6221 muted sound fault can hardly hear sound
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

please let me know the operating system installed on the computer

JACUSTOMER-2u8aoepw- :

I am a complete novice what is the operating system

Customer:

do you have windows xp, vista, windows 7 or windows 8

JACUSTOMER-2u8aoepw- :

windows 8

Customer:

ok..and you not egtting any sound or low sound from the laptop

JACUSTOMER-2u8aoepw- :

correct

Customer:

what i mean to ask is that is it a no sound at all problem

Customer:

or is it a low volume problem

JACUSTOMER-2u8aoepw- :

it is very muffled and barely audible

Customer:

when was the last time it was working fine

JACUSTOMER-2u8aoepw- :

6 months ago

Customer:

ok..please try the below

Customer:

do you see a search box on your desktop screen

JACUSTOMER-2u8aoepw- :

yes

Customer:

type device manager and then click on device manager from the search results

Customer:

let me know once you have it open

JACUSTOMER-2u8aoepw- :

sorry I only have google tool bar

Customer:

ok..no worries

Customer:

i will give you the steps

Customer:

From the Start screen, swipe up to bring up the Apps screen.

Customer:

Once on the Apps screen, scroll or swipe to the right until you see the Windows Systemheading.

Customer:

Tap or click on Control Panel, located under Windows System.

Customer:

click on the Hardware and Sound link.

Customer:

In the Hardware and Sound window, tap Device Manager, located under theDevices and Printers heading.

Customer:

let me know once you have device manager open

JACUSTOMER-2u8aoepw- :

sorry Michelle I will have to get back to you I am having to go into a meeting Dave

Customer:

ok no problems

Customer:

post me a message when you will be back

JACUSTOMER-2u8aoepw- :

ok thanks Dave

Customer:

you are most welcome

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