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Hi Shahid, sorry for delay in replay - I am working upstairs, tv is downstairs.
Q1: model no is: KDL 32EX524.
Q2: the other device is an LG VCR/DVD player.
Hope that helps.
Yes, DVD gives normal picture - before and after taking plugs out.
No, tv still showing same screen and not responding to handset.
The message at the top of the tv has changed. It now shows a small box in the top right of the screen with a D inside it and waves outside it. The message under that reads: no event information.
The message at the bottom of the screen remains the same, no programmes stored.
Hi Anthony, thanks for your prompt reply.
I shall just pop downstairs to do as you ask (working upstairs).
I'm on internet upstairs - office.
Use laptop for tv-related work.
The Virgin+ box is responding to the Virgin remote control.
The tv is not responding to its own remote and the message on the screen has not changed at all. At one point I could not even turn the tv on after unplugging it just now, but it came on at the second try and the same screen came up.
The dvd player responds to its own remote and the pictures play okay on the tv.
I took out all of the plugs and the response is the same.
There is a scart, there is also a HDMI. both leads are secure.
The dvd is connected to the Virgin+ box and plays through that. If the problem is to do with the box, should I get Virgin to reset the card?
Thank you for your time and advice Anthony.