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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5640
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have a Packard Bell Computer and it gets slow sometimes and

Customer Question

I have a Packard Bell Computer and it gets slow sometimes and get message like not responding quiet often and I cant open pages like ebay to enter my password ***** coming up cancel can u help
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

please let me know the operating system installed on your computer

JACUSTOMER-izunrj0s- :

windows

JACUSTOMER-izunrj0s- :

hello

Customer:

is it xp vista windows 7 or 8

JACUSTOMER-izunrj0s- :

I think xp 7

Customer:

if unsure you can check it

JACUSTOMER-izunrj0s- :

how

Customer:

click start..right click computer..properties

Customer:

there it will be listed

JACUSTOMER-izunrj0s- :

windows 7 home premium

Customer:

ok..

Customer:

now when you say that system is lsow

JACUSTOMER-izunrj0s- :

2009 version

Customer:

is it slow at startup or shutdown

Customer:

on internet

Customer:

or when opening programs

JACUSTOMER-izunrj0s- :

I get lots of messages like not responding and whe itry to oput in my ebay username and password ***** keeps cancelling

Customer:

is it mostly when on internet

JACUSTOMER-izunrj0s- :

internet is ok but computer seems to be slow

Customer:

ok...

Customer:

i will give you links for few tools that you can run to optimise the system performance

JACUSTOMER-izunrj0s- :

ok

Customer:

all of these tools are free trials

JACUSTOMER-izunrj0s- :

ok

Customer:

further during the steps, if our chat closes anytime you can reopen it from just answer email by clicking on view answer

JACUSTOMER-izunrj0s- :

ok

Customer:

download and run rkill from below linl

Customer:

link

Customer:

download, save and run the file

Customer:

let me know once done

JACUSTOMER-izunrj0s- :

ok

Customer:

have you run rkill

Customer:

if yes let me know and i will let you know the next tool that we need to run

Customer:

once you have run rkill, you need to run ccleaner from below link

JACUSTOMER-izunrj0s- :

total reg errors 1504 ist say press fix issues

JACUSTOMER-izunrj0s- :

hello.

Customer:

yes

Customer:

click on fix issues

JACUSTOMER-izunrj0s- :

hello3

Customer:

are you getting my messages

Customer:

are you getting my message

JACUSTOMER-izunrj0s- :

I have done tune up now it says fix issues

Customer:

yes click on fix issues

JACUSTOMER-izunrj0s- :

it says fix remaining issues now I think they are looking for to sign up

Customer:

no close it

JACUSTOMER-izunrj0s- :

I have downkloaded other thing cleanup

Customer:

no need to sign up

Customer:

so you have run rkill and ccleaner

Customer:

is that correct

JACUSTOMER-izunrj0s- :

now using ccleaner

Customer:

ok

JACUSTOMER-izunrj0s- :

I am, getting no where thank u for your help going off line now

Customer:

if you wish i can remote access and do it for you

JACUSTOMER-izunrj0s- :

please

Customer:

let me know whenever you are online i will remote access and fix the problem for you.

Customer:

let me know the time of your availability.

JACUSTOMER-izunrj0s- :

are u online now

Customer:

Hi

Customer:

i am online right now

Customer:

let me know if you would like me to remote access

Customer:

please let me know what time slots are you available online so that i can be online at the same time and fix it for you

JACUSTOMER-izunrj0s- :

i will be online 10pm irishtime tonight

Customer:

Please post me a message whenever you are online.

JACUSTOMER-izunrj0s- :

what time are u online

Customer:

i am online right now

Customer:

would you like me to remote access

JACUSTOMER-izunrj0s- :

yes please

Customer:

ok

Customer:

please click on below link

Customer:

in the page that opens click on start full version

Customer:

downlaod and install teamviewer

Customer:

once installed let me know the id and pswd

Customer:

i will be able to remote connect once you have shared the id and pswd

JACUSTOMER-izunrj0s- :

done

Customer:

ok..let me know the id and pswd on the teamviewer window

JACUSTOMER-izunrj0s- : ###-##-####/p>
JACUSTOMER-izunrj0s- :

pass nw82c6

Customer:

ok..give me a moment

Customer:

i will try to connect

Customer:

it seems the remote session got disconnected

Customer:

your internet drops connection

Customer:

please open team viewer again and let me know the pswd so that i can reconnect

JACUSTOMER-izunrj0s- :

159193133





1:31 PM



pass nw82c6



Customer:

ok

Customer:

let me try again

Customer:

i am unable to connect

Customer:

please let me know is that ccleaner window still open

Customer:

has it completed the analyse task i had started on it

Customer:

i seem to get get disconnected from the remote session

Customer:

please click on run for combofix

Customer:

i seem to get cutoff from your computer

Customer:

please let combofix run

Customer:

let me know if it comes up with any window or option where you need to click on something but are not sure about it

Customer:

if anytime your antivirus tries to block it, just allow combofix to run