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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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how do I get a 7digit number for skype

Customer Question

how do I get a 7digit number for skype
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.

Hello Paul! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried to reset your skype account password?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

No but you can give me an answer by email

Expert:  Viet - Technician replied 2 years ago.
OK. When you say 7-digit number, where/how did you know that?

At the skype website, did you try the forgot password *****?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

When trying to reset I was asked for a Microsoft 7 digit number but I did not have one

Expert:  Viet - Technician replied 2 years ago.

When resetting, did Skype send you an email message?

Please reset again, then tell me everything it says on the page.

When you are available, please reply back at the box below to continue. Thank you,

Customer: replied 2 years ago.

i forgot the password ***** asked for the way to get another . skpe sent6 an answr but it included a box for a microsoft seven digit number which I did not have

Expert:  Viet - Technician replied 2 years ago.
So you do the following:

1. Enter your email address at the website below, then click on "Send email"

https://login.skype.com/recovery

2. You will receive an email message from Skype. It contains a reset password ***** link in it, then you click on that link.

3. Then on that website, it asks for a microsoft 7 digit number right? What else does it say there?

Since you do not want me to fix the issue quickly and directly on your computer, can you capture the images for both the Skype email message and the page where it asks for a microsoft 7 digit number.

The instructions for taking screenshots on your computer is at the website below:
http://take-a-screenshot.org/
You can upload images at the website http://imgur.com/ then tell me the links.

Please reply back. Thank you
Customer: replied 2 years ago.

when I try to get into skype I enter my email address and say I have forgotten my password ***** Skype then say they will send an email ,in that email it eventually got me a point where I was asked for a microsoft 7 digit number and at that point I got to you as I am totally confused

Expert:  Viet - Technician replied 2 years ago.
Sorry, since I do not see your screen, so I'm not sure what it is. Did you try to take a screenshot? Or can I connect remotely to your computer and troubleshoot the issue while you are watching? Thank you.
Customer: replied 2 years ago.

I have just got a code from microsoft and replied as it does not work, thanks for your emails but you don't appear to have given a coherent answer

Expert:  Viet - Technician replied 2 years ago.

I'm sorry, you have to enter the code as soon as you receive it because it will expire quickly. Can you try again? It's a lot easier if I can connect remotely to your computer and fix the issue directly for you while you are watching, so you see all my steps. Please let me know. Thank you

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    Eng. Andres

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