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Pete
Pete, Engineer
Category: Electronics
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Experience:  Over 16 years of experience in the Electronics and IT industries.
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18in. TV worked fine down South Bucks but moved to Cheshire

Customer Question

18in. TV worked fine down South Bucks but moved to Cheshire and all I get is
[Weak or NO Signal]????
Submitted: 2 years ago.
Category: Electronics
Expert:  Pete replied 2 years ago.
Pete :

Hi there!

Pete :

Since you are in a different area, which is covered by a different transmitter mast, you will need to retune the TV to pick up the signals from that transmitter.

Pete :

Go through the auto-tune function on your TV's menu and let it re-tune the TV automatically.

Pete :

When it tunes in to the new TV signals in the Cheshire area, you will see your TV channels again :)

JACUSTOMER-vezwoxjs- :

Sorry but it does not want to know, keep loading channels on auto tuning with no results what ever, so ready to bin it!!!

Pete :

Have you tested the main aerial with another TV?

Pete :

(just in case the aerial or coax cable has been damaged)

Pete :

Or, you could try re-tuning it using a smaller indoor antenna, then connect it to the main aerial again.

JACUSTOMER-vezwoxjs- :

As I mentionned at the outset , I trayed it on the main lounge TV connections and results were negative.

Pete :

I understand, but have you confirmed that the main lounge TV connection is good? (does another TV work ok on the same connection?)

JACUSTOMER-vezwoxjs- :

The lounge TV is our main vewing set which is working perfect.

Pete :

Ok, great

Pete :

Can you let me know the make and model number of the TV you are trying to re-tune?

Pete :

Also, what menu option you are selecting to retune it?

JACUSTOMER-vezwoxjs- :

Model: UE 19D4003BW / TypeNo. UE19D4003 /AC 220/240-50Z 35W /Made In Hungary

JACUSTOMER-vezwoxjs- :

Auto tune up with no results.

Pete :

This TV model has both analogue and digital tuners.

Pete :

You will need to ensure you are re-tuning the digital channels, since analogue TV signals are no longer broadcast in the UK.

Pete :

Also, ensure the Antenna source is set to 'Air'.

JACUSTOMER-vezwoxjs- :
Hi Peter

Thanks for traying to help but no results so far, I trayed it all myself, I had TVs since the first Black & White came out!!!
JACUSTOMER-vezwoxjs- :
Hi Peter

Thanks for traying to help but no results so far, I trayed it all myself, I had TVs since the first Black & White came out!!!
Pete :

Ok, if you have tried tuning correctly and the antenna is good, but the TV is not picking up any signals, then the built-in digital tuner is suspect.

Pete :

You can try testing the TV at a different location, or have a tv technician test it.

Pete :

I would greatly appreciate it if you could take a moment to leave a high rating for my service on this page :)

Expert:  Pete replied 2 years ago.
Hi John!


I'm just following up with you to see how everything is going. Do you need any further assistance?

Let me know,

Pete.

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