.Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.I want to warn you that it is possible you will need to replace a part in order to fix this.There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.Have you tried cleaning the machine? Are you using Canon cartridges?.
Unable to get printer to respond as it keeps on throwing up the same message.
Not experienced enough to manually clean cartridges. Normally a light flashes if the cartridge is unsuitable or faulty. Two of the cartridges are new, no light is flashing.
What information do you require?
Sorry one of my messages does not seem to have got through they are Canon compatible cartridges