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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5568
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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the printing is partial and i cannot print direct from the

Customer Question

the printing is partial and i cannot print direct from the desk top monitor
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

please let me know the make and model of the printer

JACUSTOMER-xu14rxto- :

epson XP-800

Customer:

ok

Customer:

how is printer connected to computer...usb or wifi

JACUSTOMER-xu14rxto- :

wifi

Customer:

ok..so if i understand correctly you are able to print directly from printer but not through the computer

JACUSTOMER-xu14rxto- :

trying to get a print direct from computer the paper rushes thro with no print in printing via ADF the print in very corrupted

Customer:

ok...what is the operating system on your computer

JACUSTOMER-xu14rxto- :

I am not certain where can I find.the answer.. as you see my knowledge is very limited

Customer:

do you have windows or macosx

JACUSTOMER-xu14rxto- :

windows

Customer:

ok..click start..right click computer.properties

Customer:

there it will be listed if its xp, vista windows 7 or 8

JACUSTOMER-xu14rxto- :

8

Customer:

ok..one moment please

Customer:

please open control panel

Customer:

hardware and sound..printers

Customer:

do you see the printer icon listed