Note: If your tablet becomes unresponsive at any point during these steps, you can restart it by holding down the Power button for several seconds.
Have finally managed that but after pressing delete all, it comes back to reboot. I tried reboot with same result - screen saver balls. Tried deleting once more but still stuck after google displayed, then balls!
I haven't been able to switch the nexus off at all.
Won't give me the power off dialogue box
We need to get it to power off, try holding the power button for a full 60 seconds please, if that does not work you will have to manually disconnect the battery.
open the back with a plastic spudger , then unplug the battery for about 2 minutes, reattach the battery and close the device back up. then push the power button as normal,
When I get to recovery mode, the third click on the down button takes me to power off mode. Have switched off for at least two mins then will try your erase all sequence. Thanks will let you know. Debbie
No go. Back to the coloured balls and no further despite it telling me twice that it has all been deleted. Debbie
Will have to go out shortly. Am I able to follow this up with you in about 3 hours?
No battery visible to remove. Tried your advice in email several more times but continues to holt at the same stage. Will probably have to leave it at this point. Thanks for your help. Debbie