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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5661
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have an EPSON STYLUS SX400 printer. My computer was hacked

Customer Question

I have an EPSON STYLUS SX400 printer.
My computer was hacked but has now been fixed but I cannot print out any documents.
How can I get the printer to work again. Thanks
Submitted: 3 years ago.
Category: Electronics
Expert:  michelleclive replied 3 years ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

please let me know how is printer connected to computer

Customer:

usb or wifi

Customer:

also let me know the operating system installed on your computer

JACUSTOMER-jho0wxin- :

usb

Customer:

is it windows or macosx

JACUSTOMER-jho0wxin- :

windows

Customer:

is it xp, vista, windows 7 or 8

JACUSTOMER-jho0wxin- :

windows 7

Customer:

ok...please click start..right click computer..properties

Customer:

let me know if its 32 or 64 bit listed

Customer:

please click on below link and download and install the epson driver and epson scan

Customer:

once installed try printing a test page and let me know the status

Customer:

let me know if you face any difficulty

Customer:

please click on a smiley face below if your question has been answered

Customer:

thanks for choosing just answer

Customer:

you may click on a smiley face below now and click submit