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Hi, I am A. Stevens here to help with your question!
This is a thermal receipt printer correct?
Is this the behavior now?
The buzzer and error LED beeps and blinks as like:(Beep beep beep----, Beep beep beep----, Beep beep beep…)
Or is it only a flashing LED
Hmm ok. Have you tried turning it on and off yet?
Or disconnecting it from the power source completely?
And there's not a paper jam is there?
No paper jam
Typically all the errors will have a LED blink and buzz
So strange that you're only getting the LED
There's one thing to try, it's called Reset printer Hardware
I believe that it's going to clear your configuration though
Is this an option to try?
Don't know what that means...I have no knowledge of electronics...this website has took me all day
Did you set this printer up yourself?
Or did somebody for it for you?
Because within the printer there are settings that need to be set for it to work the way you want it to.
And with the reset, it will probably clear those settings.
And they would need to be set up again.
No. But our engineer isn't answering his phone and we are desperate...you our last option
I can try to help you get the device working, but after that you would need to still get them to set it up again.
Either way it's not working now right?
So if you want we can try the reset and hope that it comes back to working the way it should.
Only if its easy I don't do computers...I'm a chef..but I'll try
Are you in front of the printer now?
Can you take a look at the printer
And see if you see the ESC button?
And just to confirm, the red blinking light is next to the text "error" correct?
Not next to the "no paper" text
We are talking here about a till printer..no ESC button..no nothing
Please give these steps a try
1.Make sure paper roll has been installed properly.2. Turn on the power while holding down the FEED button. The self-test begins.3. The self-test prints the current printer status, which provides the control ROMversion and the DIP switch setting.4. After printing the current printer status, self-test printing will print the following, andpause (The PAPER LED light blinks).SELF TEST PRINTING.PLEASE PRESS PAPER FEED BUTTON.5. Press the FEED button to continue printing. The printer prints a pattern using thebuilt-in character set.6. The self-test automatically ends and cuts the paper after printing the following.** End Self-Test **
Unplugged it now no power at all
It's unplugged now? Or it's plugged back in?
Got the printout led light still flashing
After following the steps above?
I hate to tell you this, but then it seems that your printer has malfunctioned.
And needs to be repaired/replaced by the manufacturer.
I can give you their contact info.
CRS, Inc.4851 White Bear ParkwaySaint Paul, Minnesota###-##-####br/>Main Switchboard: 651/294-2700Toll-Free: 1-800-333-4949
Thanks for all your help, I have the contact info for the service provider
No problem..I'm sorry I couldn't immediately resolve the issue.
Can you do me a favor
And rate my service with the smiley faces below?
So that I can close this question?
I would really appreciate it.