okay, It sounds like the firmware may be glitched. Please follow the steps in this guide>>CLICK HERE<<
Click on this link for the firmware download>org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&CttFileID=3865278&CDCttType=FM&ModelType=N&ModelName=BD-D8500M&VPath=FM/201307/20130701111654044/B-FIRHRDEUC.zip
The warranty period for Samsung Blu-ray players is 12 months.
The warranty referenced above is Samsung's manufacturer warranty: it applies within the UK to products manufactured by Samsung for sale in the UK. Your product may have additional warranties (such as those offered by retailers) that cover territories outside the UK and that cover longer periods of time.
For more information on your product's manufacturer warranty please click here. If your product has a separate warranty provided by a third-party, such as a retailer, you will need to contact that third-party for details of the warranty.