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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5640
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My Kodak ESP C310 printer has the colour yellow missing from

Resolved Question:

My Kodak ESP C310 printer has the colour yellow missing from test page therefore when I print colour is all wrong
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

did you recently replace the black ink

michelleclive :

  1. On the control panel, press Home.

  2. Select Maintenance, then press OK.

  3. Select Clean Printhead, then press OK. The On/Off light flashes during the cleaning procedure.

  4. When the On/Off light glows steady, press OK.

  5. Select Print Test Page, then press OK.

  6. Press Start.

michelleclive :

let me know if yellow prints or not

Customer:

no. I have done this several already

michelleclive :

did you replace a black ink recently

Customer:

No the black ink is half full. This happened with the last ink so I put new ink in black and colour to see if it made a difference but no it didn't.

michelleclive :

so only the yellow is missing on the printhead

michelleclive :

rest color block on the test page print finr

michelleclive :

fine

Customer:

Yes

michelleclive :

ok..it seems to be an issue of a clogged print head

michelleclive :

please let me know that does the printer print fine..is it an issue of wrong colors or missing text as well

Customer:

Just wrong colours everything else seems to be fine

michelleclive :

ok

michelleclive :

we will have to do a manual cleaning

michelleclive :

how old is this printer

Customer:

To be honest I'm not sure. Maybe four years I can't remember sorry

michelleclive :

no problems

michelleclive :

lets try the cleaning

michelleclive :

you need to remove the ink and printhead

michelleclive :

click on below link

michelleclive :

it has the steps listed to remove the printhead from the carriage

michelleclive :

let me know once you have removed the printhead

Customer:

Got printhead out

michelleclive :

ok now do you see the nozzles on the printhead from where ink comes out

Customer:

Do you mean at the back

michelleclive :

yes

Customer:

Yes it's all dirty

michelleclive :

you need to use a cotton swab and warm water and alcohol and clean the nozzles ensuring they are not clogged

michelleclive :

once you have cleaned, then reinsert printhead and ink and run a printhead cleaning

Customer:

Okay, thank you

michelleclive :

once that is doneprint a test page

michelleclive :

let me know once you have tried

Customer:

Thanks

Customer:

any specific alcohol

michelleclive :

no isopropyl alcohol

michelleclive :

in warm water add few drops of alcohol

michelleclive :

whiskey would be just fine

Customer:

okay thanks for your help

michelleclive :

you are welcome ..try the steps and then let me know if yellow prints pr not

Customer:

Sorry took so long printhead filthy but still no yellow

michelleclive :

ok..well it seems that its clogged internally as well

michelleclive :

this usually happens when ink accumulates inside the head and dries out...

michelleclive :

that clogs the head

michelleclive :

give me a moment

michelleclive :

let me check for the best options we have

michelleclive :

thanks for your patience

michelleclive :

the printhead is all clogged up and would need to be replaced

michelleclive :

however there are head cleaning kits available as well that unclog the head internally

michelleclive :

i will give you the link for both

michelleclive :

you can try cleaning the head first with the cleaning kit

michelleclive :

is that fails then the printhead would need to be replaced

michelleclive :

there are more printhead options at - http://www.ebay.co.uk/bhp/kodak-esp-printhead

michelleclive :

i hope you understand that for hardware faults i can diagnose a faulty part but cannot make a bad part work again

michelleclive :

let me know if you have any questions

Customer:

I appreciate what you are saying.What do you think, would I be better just getting a new printhead

michelleclive :

yes if you check the price for both its a better deal to go for a printhead directly

michelleclive :

i shared both the options as i want to give you all possible options

michelleclive :

let me know if you have any questions

michelleclive :

please click on a smiley face below if your questions has been answered

michelleclive :

thanks for choosing just answer

Customer:

Thanks a lot Michelle and I will go for the new printhead, thanks again for all your help. Take care.

michelleclive :

thanks.

michelleclive :

please click on a smiley and click submit to complete the rating for my service

michelleclive and other Electronics Specialists are ready to help you