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Hello John! Thank you for your question. I will be assisting you today.I'm sorry about the issue. What's the brand/model of your internet/wireless/Wi-Fi modem/router device?Do you have windows xp, vista, or 7, or 8, or mac computer?On your Epson Stylus SX435W printer, what happens when you go to Home -> Setup (tool /wrench icon), then Wi-Fi... / Wi-Fi Setup Wizard, and connect to your wireless network name?Please reply at the box below. Thank you,