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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5478
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I spilt drink over laptop now my key pad doesn't work

Customer Question

I spilt drink over laptop now my key pad doesn't work
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

since there has been a liquid spillage on the keypad, the first and foremots step is not to attempt to power on laptop

Customer:

turn it off and unplug ac adapter and battery

Customer:

any attempt to power on can cause further damage to internal components like the motherboard that may get short due to spillage

Customer:

now liquid spills are not covered under warranty and any damage caused due to the same is a chargeable sevrice as is the norm for all manufacturers worldwide

Customer:

i would suggest in such a case is to let the laptop dry for 24-48 hours

Customer:

if you are comfortable with disassembly of laptop, please take out the keypad and let it dry

Customer:

only after 48 hours should you attempt to power on.

Customer:

if the liquid has not penetrated to the motherboard, then the laptop should power up fine

Customer:

but if it had gone inside then the laptop will not power on even after 48 hrs indicating a hardware failure of the motherboard

Customer:

in such a case the laptop would need to be serviced for parts replacement

Customer:

let me know if you have any questions

Customer:

i hope you understand that in case of hardware fault or mechanical jam i can only suggest steps to rectify it but cannot make a bad part work again or clear an internal jam

let me know if you have any questions

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