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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4687
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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How to free my pixma mg 3150 paperjam

Customer Question

How to free my pixma mg 3150 paperjam
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

please follow the below steps

Customer:

please remove the cartridge... turn off the unit....unplug the power cable
now manually slide the carriage assembly\ printhead back and forth
also clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on it
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
Now check the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.
once done turn the unit back on and check

Customer:

let me know the status

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