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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4767
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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When starting up things sound OK then ink cartridge box shoots

Resolved Question:

When starting up things sound OK then ink cartridge box shoots very quickly to the left side and error message comes up
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

Please let me know the make and model of the printer

Customer:

Epsom Stylus DX8400

michelleclive :

ok

michelleclive :

what is the error message that comes up

Customer:

A printer error has occurred. Turn off the printer, then press on button to turn on. See your documentation

michelleclive :

remove the cartridge...turn off the unit....unplug the power cable...manually slide the carriage assembly\ printhead back and forth
also clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on it
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
once these steps have been done, blow some air in the printing area and in feed tray and output tray as well as near rollers to unjam anything stuck

michelleclive :

once done turn on printer and check

michelleclive :

let me know the status

Customer:

Followed above instructions but still same message comes up

michelleclive :

how old is this printer

Customer:

February 2008

michelleclive :

ok

michelleclive :

the printer error that you get is usually a service error indicating an internal fault

michelleclive :

we have tried few intermediate steps already

michelleclive :

lets try a reset sequence

michelleclive :

turn off printer and unplug power cord

michelleclive :

keep the ON button on printer pressed for 10 secs

michelleclive :

wait for 2 mins

michelleclive :

plug in power cord and turn on printer and check

michelleclive :

let me know the status

Customer:

OK

michelleclive :

ok i will wait

Customer:

Same error message

michelleclive :

did you replace any ink cartridge recently

michelleclive :

as per the symptoms it indicates an internal fault with the printer itself...we have tried all of the cleaning and reset steps

Customer:

No ink cartridge replaced in last month

michelleclive :

ok

michelleclive :

now we have tried all possible manual cleaning and rest steps

michelleclive :

since they have not made any change to the error, it seems that there is an internal error with the printer

michelleclive :

fixing this would involve getting the unit serviced

michelleclive :

either a sensor or the carriage has a startup problem

michelleclive :

as this is a 6 year old printer, i would suggest to contact any local printer repair store and take a service estimate quote first

michelleclive :

based on the repair cost you may then decide whether you would like to get this one repaired or opt in for a new printer

michelleclive :

i hope you understand that in case of hardware fault or mechanical jam i can only suggest steps to rectify it but cannot make a bad part work again or clear an internal jam

let me know if you have any questions

please click on smiley face\stars to rate my service if you are satisfied with the information recieved

Thanks for choosing just answer

Customer:

Thank you

michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4767
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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