Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
OK thank you Michelle.
let me know what email are you using
make sure the doc file is not opened in word
open gmail and click on compose
It is not opened in word. I have opened gmail and clicked on compose.
click on the paperclip icon at the bottom and browse the folder where the file is saved and select the file and hit open
I've done all that, and a message comes up that the file is not found.
can i remote access and check the problem.
click on the link as the page opens click on the green button to install ammyy admin
and let me know the "your id" in ammyy window
I clicked on this and was warned that the download contained possibly corrupting and dangerous stuff and that I shouldn't download it.
it must be your computer antivirus program you must allow it to run i provide 100 of remote access using ammyy to our customers
its absolutely safe
Ive tried but it doesn't seem to work.
It seems to have worked now. ID SueWilson
It has come up with an error message: getaddrinfo ("SueWilson") error 11001, result = 0
Are you still there?
It has said my ID is 43 202 396 and IP 192.168.185
Michelle, please tell me if you are still there.
Please say something!
What is going on?
my internet died for few mins
So what is happening now?
i will be connecting via remote to check the problem let me launch ammyy
my internet is having some issue with disconnection so please be patient in case of a connection drop
i am connected now
Michelle, the document I try to attach is CHRISTMAS CAROLS
i am trying to attach a test file then i will attach the other one you are having problem with
please bear with me the connection is very slow
So if I have this problem with another file, I will try to do what you have done: re-file it as a word document under a different name.
sir i have checked the file you are basically selecting the wrong folder and tying the file name all you have to do is go into mydocument folder and select the christmas carol file
create an email you want to send i will select the file for you and i will show you how to do it
do not type in the file name it will say file not found
What am I doing wrong?
i want to show you how to selet the file
you must not use the bottom search box all you have to do is select the correct folder and then click on any of the file and hit the letter c as it will show all the files starting with letter c
select the correct folder chrismascarol by double clicking on it and it will be selected
Please show me
shall i show how
Problem fixed using remote access.
is there anything else i may assist you with
OK thank you very much Michelle. I'll get in touch with you if I need anything else. Thank you for your patience.
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