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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9708
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My Kindle will not switch off and will not enter any of the

Resolved Question:

My Kindle will not switch off and will not enter any of the options?
Submitted: 2 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Performing a hard reset on your Kindle may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle .

To perform a hard reset on your Kindle, press or slide and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle .

If your Kindle is still unresponsive, try charging your Kindle before trying to reset the device again.
Please let me know if you need any other assistance.
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Thank you very much!
Customer: replied 2 years ago.

The Kindle has now come up with a message "Your Kindle Needs Repair" What happens next? Your reply has not solved the problem!

Expert:  *ElectronicsTech replied 2 years ago.
Unfortunately, the message"Your Kindle Needs Repair" means that there is a hardware issue with your Kindle. Amazon will repair or replace the Kindle under Warranty, the Kindle Warranty is 12 months from purchase date. Please contact the Warranty Department at Freephone (within the UK): 0800(###) ###-####br/>
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