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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5640
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My ESP5 printer is showing Printer error. Scanner Motor Move

Resolved Question:

My ESP5 printer is showing Printer error. Scanner Motor Move Failed. Error code 6202.
What can I do
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

The error code itself is a service error

michelleclive :

however there are few intermediate steps we can try

michelleclive :

turn off unit and unplug power cord

michelleclive :

keep the ON button on printer pressed for 10 secs

michelleclive :

wait for 2 mins, plug in power cord and turn on unit and check

michelleclive :

if still the error repeats,

check the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.
once done turn the unit back on and check

michelleclive :

let me know the status and i will suggest further accordingly

Customer:

still showing error 6202

michelleclive :

how old is the printer

michelleclive :

also let me know the operating system installed on your computer

Customer:

2 maybe 3 years. it was perfectly well last week

michelleclive :

ok

michelleclive :

please let me know the operating system

michelleclive :

is it windows or macos

Customer:

windows 7

michelleclive :

ok

michelleclive :

now does the printer give any grinding or screeching sound at power on

Customer:

its not connected to the computer at the moment

michelleclive :

ok..

michelleclive :

now the error code is a service error indicating an issue of with the scanner motor movement...most probably a jam

michelleclive :

however, this error code might also flash up due to internal error of the printer

michelleclive :

to check the same we need to atempt an upgrade of the firmware of printer

michelleclive :

please connect the printer to computer via usb

michelleclive :

once connected, please download and install the firmware upgrade from below link

michelleclive :

after running the update check if error repeats or goes off

michelleclive :

let me know the status once done

Customer:

after downloading the firmware upgrade, where do I find the exe file to run

michelleclive :

click start..documents..downloads

michelleclive :

there the exe file should be saved

michelleclive :

else you can also try the below

michelleclive :

click start..in the search box type FirmwareFlashLauncher.exe

michelleclive :

if the file comes up in search results,double click on it to run it

Customer:

Im getting this program is installed correctly

michelleclive :

ok

michelleclive :

please unplug printer usb and turn off printer

michelleclive :

then turn printer on and connect to computer via usb and check if error repeats

Customer:

still there I,m afraid

michelleclive :

hmm

michelleclive :

seems that what i mentioned earlier is the actual cause of the issue

michelleclive :

its an internal jam cause issues with scanner motor movement

michelleclive :

however this can be fixed by getting the unit serviced through an authorised service center

michelleclive :

we tried all the possibilities but since none of it made any change its a clear indication that there is a hardware error on the machine

michelleclive :

i hope you understand that in case of hardware fault or mechanical jam i can only suggest steps to rectify it but cannot make a bad part work again or clear an internal jam

let me know if you have any questions

please click on smiley face\stars to rate my service if you are satisfied with the information recieved

Thanks for choosing just answer

Customer:

can I find a local authorised service center on the internet

michelleclive :

let me find one for you

michelleclive :

canyou let me know your area code

Customer:

NG16 6AW

michelleclive :

since the printer is out of warranty i am listing 2 service provider details

michelleclive :

1 PC world -



Address


CURRYS PC WORLD,
UNIT B/C,
NOTTINGHAM ROAD,
MANSFIELD,
NG18 1BW




Call contact centre


0844(###) ###-####/p>

michelleclive :

2. iPC

michelleclive :

(0115)(###) ###-####br/>Fax: (0115)(###) ###-####br/>Email:***@******.***
[email protected]
Address: 300-302 Coventry Road
Bulwell
Nottingham
NG6 8LU

michelleclive :

let me know if you have any questions

michelleclive and other Electronics Specialists are ready to help you