How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5479
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Electronics Question Here...
michelleclive is online now

When turning on the printer today I get an error message on

Resolved Question:

When turning on the printer today I get an error message on the screen "No station ID" Cannot clear this and the scanning function to my IMac is not working.
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please let me know the make and model of the printer

Customer:

Brother MFC-J6920DW

michelleclive :

ok

michelleclive :

Press Settings(Settings).
Press All settings..
Swipe up or down, or press the Up or Down key to display Initial Setup.
Press Initial Setup.
Swipe up or down, or press the Up or Down arrow key to display Station ID.
Press Station ID.
Press Fax.
Enter your fax number (up to 20 digits) using the numbers on the machine's display, and then press OK.
Press Tel.
Enter your telephone number (up to 20 digits) using the numbers on the machine's display, and then press OK. If your telephone number and fax number are the same, enter the same number again.
Press Name.
Enter your name (up to 20 characters) using the machine's display, and then press OK.

michelleclive :

let me know once done

Customer:

will try it now

michelleclive :

ok

Customer:

shall we try the scanning function again now or have we more things to do?

michelleclive :

try the scanning

Customer:

no Still not working. When we open the scanner queue on the mac the dialog box is totally emptyand it should have a dotted line in a dark box.

michelleclive :

please try printing

michelleclive :

does the print function work correctly

Customer:

The print function from Word is fine and still is.

michelleclive :

are you able to scan from printer itself

Customer:

yes and then send back to the Mac as a PDF

michelleclive :

ok

michelleclive :

so the problem is when you try to scan from mac

Customer:

yes. Can I say that when the printer is turned on it makes the noise as if it is scanning before it is asked to scan.

michelleclive :

ok

michelleclive :

how is printer connected..usb or wifi

Customer:

wi fi

michelleclive :

ok..please download and install the scanner driver from below link

michelleclive :

once done check if you are able to scan from mac

Customer:

sorry to say we are not PC literate to the degree. A friend set all of the is up and as a a result not sure how to do all of this. We will need to get a Mac expert here to look at it for us. Thanks for your help anyway it was worth a try using you guys but in this instance it hasn't worked out for us. Rest assured I will say that the service we recvd was Good.

michelleclive :

ok sure

michelleclive :

you can post me a message in case you need any assistance

michelleclive :

please click on a smiley face below if you are satisfied with my service

michelleclive :

do feel free to ask if you need any help or have any questions

michelleclive and other Electronics Specialists are ready to help you