Hi, My name is ***** ***** i will be assisting you
please let me know the make and model of the printer
Press Settings(Settings).Press All settings..Swipe up or down, or press the Up or Down key to display Initial Setup.Press Initial Setup.Swipe up or down, or press the Up or Down arrow key to display Station ID.Press Station ID.Press Fax.Enter your fax number (up to 20 digits) using the numbers on the machine's display, and then press OK.Press Tel.Enter your telephone number (up to 20 digits) using the numbers on the machine's display, and then press OK. If your telephone number and fax number are the same, enter the same number again.Press Name.Enter your name (up to 20 characters) using the machine's display, and then press OK.
let me know once done
will try it now
shall we try the scanning function again now or have we more things to do?
try the scanning
no Still not working. When we open the scanner queue on the mac the dialog box is totally emptyand it should have a dotted line in a dark box.
please try printing
does the print function work correctly
The print function from Word is fine and still is.
are you able to scan from printer itself
yes and then send back to the Mac as a PDF
so the problem is when you try to scan from mac
yes. Can I say that when the printer is turned on it makes the noise as if it is scanning before it is asked to scan.
how is printer connected..usb or wifi
ok..please download and install the scanner driver from below link
once done check if you are able to scan from mac
sorry to say we are not PC literate to the degree. A friend set all of the is up and as a a result not sure how to do all of this. We will need to get a Mac expert here to look at it for us. Thanks for your help anyway it was worth a try using you guys but in this instance it hasn't worked out for us. Rest assured I will say that the service we recvd was Good.
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