Hi my name is ***** ***** i will be your expert today to help you fix the problem.
what is the model number of the O2 pone
Two phones ttfone pluto and will just look up the other model pse wait
take your time let me know the make and model number of both the phones
the other model is ttfone enus2
ny the way the second phone number should be 07707 621 378
we will have to reset the phone to factory default to fix the problem
Press password ***** to restore the default setting.
if you have not entered your own password
do not understand do I just switch on and key 1122
message says unable to connect
press turn off the phone completely
if this model has a removable battery remove it
let me know when its removed
removed on both phones
now press and hold the power button for 20 seconds and hold it down without connecting the battery
do on both the phones one by one
have done so
now connect the battries and turn on the phones
what is the operating system you have on this phone
is it android
Press password ***** to restore the defaultsetting.
just tried calling both numbers and both ring but will it last?
yes it will last absolutely fine
try to call on the other mobile and check its calling fine
do the same with the other phone as well.
yes have tried both
are they calling in fine now.
yes both but are you sure it will last?
yes it should last now and incase you find any problem reply me from jutsanswer email.
right thanks will we close now
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