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Hi,Thank you for using Just Answer my name is ***** ***** I will help with your question.The first thing I would suggest to try is to check your tv software is up to date.
1. Display the menu with MENU.2. Select Setup > System Menu > System Update > System Update SearchNow with / and press OK to access.3. Searches for an update (for several minutes) and displays a correspondingmessage if any.4. Download with OK.