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Please could you help ? i have a panasonic viera tv but connot

Resolved Question:

Please could you help ? i have a panasonic viera tv but connot get skype since moved to sky
Submitted: 2 years ago.
Category: Electronics
Expert:  carlday1 replied 2 years ago.
carlday1 :

Hi,

Thank you for using Just Answer my name is ***** ***** I will help with your question.

Please could you let me know the model number of your tv and if you have any error messages when using skype.

Customer:

panasonic tx-p42st30b

carlday1 :

Hi

Do you get any error messages on the tv? When you moved to sky did you have to change your wireless router

Customer:

yes

carlday1 :

I suspect the problem is the routers firewall blocking the skype ports I will get back to you in a few minutes with a few things to try

carlday1 :

Here is a link to sky with how to enable port forwarding

http://helpforum.sky.com/t5/Sky-Broadband/Sky-Hub-How-to-Configure-Port-Forwarding/ta-p/707150

You will need to find the ip address of you tv and then forward skype to the ip address of the tv.

Customer:

Thank you! i am 81yrs old but will try what you say .

carlday1, Engineer
Category: Electronics
Satisfied Customers: 321
Experience: Self Employed Electronic Engineer
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