Hi,Thank you for using Just Answer my name is ***** ***** I will help with your question.I have a couple of questions to help me with understand your problem.Please could you confirm is you have managed to download and install the app?Please could you send me the model number of your tv?I would suggest you check for firmware updates on the tv first if you could send me the model number I will be able to give you instructions on how to do this.
What happens when you select the netflix app do you get an error message?
To check for firmware updates online1. Turn on the TV.
2. Confirm that your TV is connected to the Network by using the Network Status test.
3. Press the MENU button, select ‘Support’, ‘Software Update’, and then ‘Update now’.
4. The message “Connecting to the network server…” is displayed.5. If the TV finds a higher firmwareversion from the server, TV asksyou to update new version. PressYes.
6. It starts downloading. When the firmware upgrade is completed, the