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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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my samsung tv has a problem with the picture going dark and

Customer Question

my samsung tv has a problem with the picture going dark and sometimes light, but mostly dark. you then have to turn up the brightness etc
joe
Submitted: 2 years ago.
Category: Electronics
Expert:  Dan T. replied 2 years ago.
Hi, Joe. Welcome to the site. My name is Dan.

What's the model number on the back of the Samsung? How old is it?

Dan
Customer: replied 2 years ago.

hi Dan

model no. LE37A656A1F

I bought it new from Currys 4-6 years ago

jpe

Expert:  Dan T. replied 2 years ago.
What types of audio/video devices are connected to the TV? Cable box, DVD player, game console, etc.? Whatever is connected, can you check each of those inputs to see if the same thing happens with each?
Customer: replied 2 years ago.

it's the Same story with the cable box and dvD player

Tried them seperately

Joe

Expert:  Dan T. replied 2 years ago.
Is it worse when you first turn it on? Can you get me a video, or a picture of it?

Dan
Customer: replied 2 years ago.

It starts off with the picture Very bright\Light, after a few minutes

It turns dark in colour sorry can't send video

Joe

Expert:  Dan T. replied 2 years ago.
Bring up the Samsung menu with the original remote and tell me if the menu is also affected, please.

Dan
Customer: replied 2 years ago.

the Menu, has a slight tint to it but not as dark as the main picture

Joe

Expert:  Dan T. replied 2 years ago.
OK, sounds like the digital board is dying but I really want to see a picture to be sure. Can you take a picture?

Dan
Customer: replied 2 years ago.

i can take a picture with my mobile phone and send it to you. have u an email address i can sent it to ? Also does a digital box cost much Dan ?

joe

Expert:  Dan T. replied 2 years ago.
Joe,

Yes, you can email the picture to***@******.***. Be sure to use the email address you used when you registered for the site, and they will forward the picture to me.

And no, it's not very expensive... 35-40GBP.

Dan
Customer: replied 2 years ago.

will do Dan. Thanks for your help

is it something i could fit myself, as i can do some electrics or does it need an expert to do the work

joe

Expert:  Dan T. replied 2 years ago.
Hi Joe,

Yes, you can fit it yourself... I will help.

Dan
Customer: replied 2 years ago.

Thanks Dan

Joe

Expert:  Dan T. replied 2 years ago.
No problem.

Dan