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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5486
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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morning i,m ann gibson and a costomer of yours all ready .

Customer Question

morning i,m ann gibson and a costomer of yours all ready . i,m trying to pay 9.99 today and its asking me fot a pin number. i have forgotten it . and my bank detals have changed and dont no haw to give you them
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Customer:

what payment of 9.99 are you trying to pay

Customer:

for what service?

JACUSTOMER-qdtf0bmn- :

morning i have a naw bank account and trying to set up my detals to pay but dont no haw to

Customer:

please tell me for which service you wan to pay and with which card is it the credit card or debit card.

JACUSTOMER-qdtf0bmn- :

its my naw tv pacage its normaly 9.99 per month . my bank is naw the barclays and you dont have them detals for direct debits

Customer:

alright

Customer:

can you tell me the tv service vendor name i can give you all the details then

Customer:

how to patch your new card to the tv program company billing

JACUSTOMER-qdtf0bmn- :

ann gibson

Customer:

please give me the tv program company name

JACUSTOMER-qdtf0bmn- :

naw. tv

Customer:

Please confirm is it nowtv.com

JACUSTOMER-qdtf0bmn- :

nowtv.com yas it is thankyou

Customer:

Thank you for confirming

Customer:

now i can give you the correct link where you can signup

JACUSTOMER-qdtf0bmn- :

thankyou

Customer:

Click on this link: http://help.nowtv.com/

Customer:

you will see manage my account

Customer:

icon

Customer:

click on that

Customer:

if you find and problem following the steps i can offer you are remote access service

Customer:

on which i can hover your screen and make you do the necessary changes.

Customer:

are we still there?

JACUSTOMER-qdtf0bmn- :

still carn.t get it sorted thay have sent me a email with my detals on and when i log on its telling me that dont recodnise it . im haveing to go to work naw till 6 tonight so i dont no . im going to have to start the prosess all over again. thought it would have been much simpoler than this . all that need are my bank detals

Customer:

if you want i can get it updated all we need to start is a remote session and i can update it using the remote access

Customer:

let me know if that is fine

Customer:

Click here


Customer:

as the page opens click on the green button i agree and let me know when you have clicked on it

JACUSTOMER-qdtf0bmn- :

sorry im haveing to go to work

Customer:

alright no problem you can reply me with a date and time then we can get this startened

Customer:

http://help.nowtv.com/