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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5703
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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HAVING DIFFICULTY IN CHANGING THE INK CATRIDGES

Resolved Question:

HAVING DIFFICULTY IN CHANGING THE INK CATRIDGES
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, my name is ***** ***** i will be assisting you

michelleclive :

Please let me know the make and model of the printer

michelleclive :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

michelleclive :

let me know the make and the model number of the printer.

Customer:

epson XP 312

Customer:

EPSON 312

michelleclive :

ok

michelleclive :

do you have windows or macos on your computer

Customer:

WINDOWS

michelleclive :

ok

michelleclive :

and when you try to change ink did you do it by using ink chnage utility on computer

michelleclive :

or directly on printer

Customer:

DIRECTLY ON PRINTER AS i HAVE ALWAYS DONE

michelleclive :

ok

michelleclive :

please click start...devices and printers

michelleclive :

\right click on printer icon..printer preferences

michelleclive :

let me know once you have that window open

Customer:

OPENED THAT WINDOW

michelleclive :

do you see a maintainence tab on top

michelleclive :

or advanced

michelleclive :

click on that and find the option to replace ink cartridge

michelleclive :

click on it and follow onscreen steps

Customer:

I can see a "Epson Product Support: General Maintenance"

michelleclive :

hmm

michelleclive :

click on it

michelleclive :

do you see changing ink cartridge option under it

michelleclive :

i think you are not on the window wewant to be on

michelleclive :

do you have xp, vista, windows 7 or 8

Customer:

windows 7

michelleclive :

ok

michelleclive :

would it be fine if remote access and open that window for you

Customer:

ok

michelleclive :

do you have teamviewer installed

michelleclive :

click on the link above

michelleclive :

in page that opens click on start full version

Customer:

no

michelleclive :

save and run the file

michelleclive :

once the teamviewer window opens let me know the id and pswd on left side

michelleclive :

i will remote connect

michelleclive :

were you able to install teamviewer

michelleclive :

let me know the id and pswd

Customer:

PROBLEM SORTED

michelleclive :

Thank you for updating

Customer:

Problem Sorted

michelleclive :

is there anything else i may assist

Customer:

Problem Sorted

michelleclive :

is there anything else i may assist

Customer:

Problem Sorted Thanks

michelleclive :

Please provide a rating by clicking on the smiley face below.

michelleclive :

Thank you for using our service.

Customer:

No not at the moment thanks

michelleclive :

no problem whenever you feel like however just wanted to update you that you have already paid in advance for the service to our company and the payment is released to the experts like us who had spend time and effort will not be paid till our customers give a good rating.

michelleclive :

Thanks and have a good day sir.

michelleclive and other Electronics Specialists are ready to help you