Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
what is the make and model number of the unit.
The unit is in my car will have run out and get it, take a few minutes.
take your time
model no. rb65900413004 only number on it.
what is the brand name or the make
Sorry, it is a tomtom
Thank you for the info
one more question
can you dettach the tomtom from the car and connect it the computer using the usb cable
yes I can
by the time you bring it i will post you a map update link where you can download and update it
connect you tomtom to the computer usb port and make sure its powered on
have done that
click on the above link and download the latest map and update it
check the video link
let me know if you find any problem
that video nt helpful need directions to correct page for download
connect the device to the computer and turn it on
then you open this link: https://www.tomtom.com/en_gb/drive/maps-services/maps/selector/
select the correct model or enter the serial number of the device and hit the find device button
then you will see get updates button simply click on it and it will update it to the tomtom
this is a useless site does not have uk on it, considering the hidden costs of this it might just be cheaper to go and buy a new unit
it has a world map
can you tell me the serial number of the tomtom
let me search it for you.
put that in, map choices are for anywhere but the uk this is most probably a yank based ite also redflecting charges that are more than a new device
let me check
did you select the correct model number for the tomtom
can you tell me the model please
what did you select from the model in the drop down list
United Kingdom and Republic of Ireland is there in the map but its paid
1 year Map Update Service £39.95
I typed in the serial no from the device, it states that it is uk but options were for Australia any part of europeand Africa, think I am wsting my time, be cheaper to buy a new model and dump the old one, no reflection on your service but most of these sites are just trying to make a fast buck.
can you give me the serial number of the tomtom
you know what i would suggest
it is rb65900413004
This serial number is ***** accepted by the find device search box
its only allowing rb
you know what
instead of spending money on support and getting maps purchased i would suggest you to go for the latest model which is
GO 6000 with latest technology and free maps download.
My thoughts as well, thank you for trying to help, I bought this already used so I might as well get the newest version, it will be the better option.
i want to be real honest with my answer the 2010 technology if far behind than the current one we have if we want to continue with old hardware with new updates then obviously they will charge so i gave you both the options
Its your choice to select
let me know if there is anything else i may assist you with.
I am going to buy a new unit, thanks for your time.
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