Sorry but i tried that initially as a standard response i expected from any helpdesk.
I did that originally just over a year ago on initial Set Up.
It lost all channels recently and i tried resetting and selecting Country again and running Auto Tuning again but it will does not seem to pick up any channels and/or save any channels hence my original question.
NO the Firmware upgrade did NOT take the tuner off!!,the originally Tuned & Stored stations disappeared.
I carried out the Firmware Upgrade after Resetting the box to manufacturers settings hoping to rectify the issue, i though i had made this clear in my original Question and indicating what i had already tried?
Pretty much what i thought,not sure if it's worth getting repaired as it is out of warranty?
Very dissapointed with the product as it is only 18mths old (Maximum) and would not have expected this type of failure from such a reputable manufacturer