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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5674
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Battery cannot be used message New battery bought still has

Customer Question

Battery cannot be used message
New battery bought still has message
Battery contacts cleaned with alcohol still got message
Panasonic dmc ft20
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Customer:

in what device are you trying a new battery

JACUSTOMER-0koshw14- : Panasonic dmc ft20 camera
Customer:

the problem is now with the battery, try ti use a cotton swab dipped in alcohol and try to clean the contacts inside the camera battery case

JACUSTOMER-0koshw14- : Already done that
Customer:

if you have already tried that then the problem is with the cameras internal board which consumes battery power the circuit has to be checked.

Customer:

how old is the camera?

Customer:

is it under warranty?

JACUSTOMER-0koshw14- : 18 months old no warranty
Customer:

I am sorry to say the camera needs a repair there are components on the circuit board which needs to be replaced that handles power section like semi diodes and capacitors.

JACUSTOMER-0koshw14- : Well that was wate of ¬£20 ūüėí
Customer:

we can only tell you by our experience with the devices as you know that the camera is a compact device and it doesn't have user accessible parts which can be removed and replaced they are all sensor based so we either replace it or repair it. I hope that makes some sense.

Customer:

New camera price is £99.99 inc VAT

Customer:

Repair will cost £50.00

Customer:

choice is yours.

JACUSTOMER-0koshw14- : Cheers
Customer:

i have provided you professional and truthful information.

JACUSTOMER-0koshw14- : happy New Year!
Customer:

Please provide a rating by clicking on the smiley below and if you have any question feel free to ask.

Customer:

A very Happy New Year to you.

Customer:

Thank you.