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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My son sent me a samsung nexus 10 32gb tablet. He no longer

Customer Question

My son sent me a samsung nexus 10 32gb tablet. He no longer has a recipt and when it arrived it wont charge up or even start up
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Customer:

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Customer:

Unplug the charger and then press and hold down the power button on the nexus for 30 seconds

Customer:

release the power button and now connect the charger and again press and hold down the power button for 20 seconds this time

Customer:

remove the charger and wait for 30 seconds now

Customer:

plug back the charger and let it charge for at least an hour this time.

Customer:

do not miss out to follow the sequence of steps i have given.

Customer:

let me know if you have any question.

JACUSTOMER-6x6tkcvc- :

Sorry but that is common procedure for a reset and was the first thing i tried as it is stated in the manual.

Customer:

If you have tried the reset method then you must contact samsung service center near your aread as the product is under warranty

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