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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5470
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have been given a CMT-S20B audio system for Xmas, but I am

Resolved Question:

I have been given a CMT-S20B audio system for Xmas, but I am still unable to preset more than one channel. Can you help me please. Trevor
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

michelleclive :

you want to preset radio stations?

Customer:

Yes

michelleclive :

please confirm is is Sony CMT-S20B audio system

michelleclive :

Please remember rating is only required when we are finished fixing the problem.
Use the reply to expert button to continue the conversation further.

Customer:

Confirm

michelleclive :

please turn into any one radio channel you want to listen on the number 1 preset

michelleclive :

let me know when you are there

Customer:

I have tuned into radio 97.6, I then press memory tuner and P1 then 16 but have not got any confirmation that the channel is set.

michelleclive :

press memory and the hold down the number switch on which you want to set the channel hold it down the number will flash and release the button when it stops flashing.

michelleclive :

do the same tune it to a new channel and the hit memory and keep the number 2 button pressed till it stops blinking

michelleclive :

this is the way you set all the channels to the number buttons you prefer.

michelleclive :

If that doesnt work try to tune in to the channel on number one and keep the memory button pressed for 5 seocnds it will save the channel.

Customer:

Do I have to press memory and the channel number at the same time?

michelleclive :

for example press number 1 turn in to a channel and the press and hold down the memory button for 5 seconds

michelleclive :

press number 2 button tune another channel and then press the memory for 5 seconds that should save the channel you want

Customer:

I have tried this on 3 channels and both channel 1 & 2 have gone back to 87.5.

michelleclive :

try tuning only 2 channels and see if that saves

michelleclive :

let me see if i can get a video steps for you.

michelleclive :

here are the steps

michelleclive :

please follow now

michelleclive :

Presetting radio stations

1 Tune to the desired station.

2 Press TUNER MEMORY  to select the
tuner memory mode.

3 Press PRESET+/PRESET  repeatedly to
select the desired preset number.
If another station is already assigned to the
selected preset number, the station is replaced
by the new station.

4 Press  to store the station.

5 Repeat steps 1 through 4 to store other
stations.
You can preset up to 20 DAB/DAB+ and 20 FM
stations. The preset stations are retained for
about half a day even if you disconnect the
power cord or if a power failure occurs.

michelleclive :

do you need a manual as well?

Customer:

Which tuner memory on the hand set No21 or No13 ?

michelleclive :

wait i wll post the manual link to you

michelleclive :

open the link

michelleclive :

on the first page scroll down to the radio section you will see the steps "Presetting Radio Stations".

michelleclive :

Let me know if you have any question.

Customer:

I have tried going by the manual to preset the channels but have had no joy, I am beginning to feel there must be a fault with the system.

michelleclive :

Unplug the power cable from the radio

michelleclive :

and let it sit for 15 mins

michelleclive :

after that connect the power turn on the radio and make sure the antenna is connected fine and the start the process of presetting.

michelleclive :

if it still doesn't work then you can call sony warranty service.

Customer:

I have disconnected the system and am now waiting for the 15 minutes.

michelleclive :

ok

michelleclive :

you may try to connect and follow the steps now

Customer:

I have reset the system still no results so will call Sony warranty Service. Thanks for trying. Goodbye

michelleclive :

so we have identified the problem and it seems to be the device problem

michelleclive :

you can call sony warranty support and get the unit replaced.

michelleclive :

I hope I've provided the information you were seeking. Please provide a rating by clicking on the smiley face and hit submit below and if you have any question feel free to ask.

michelleclive and other Electronics Specialists are ready to help you
Expert:  michelleclive replied 2 years ago.
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