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Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Is it Wi-Fi / wireless password/key?What is the model of your Internet/wireless modem/router device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?When you are available, please reply back at the box below to continue. Thank you,