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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5470
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have a qaud cordless phone set KX-TG100E . one of the hand

Resolved Question:

I have a qaud cordless phone set KX-TG100E . one of the hand sets has developed a fault. can I get a repair or replacenent?
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

Please let me know that did you get this phone from your phone company like BT, virginmedia, sky etc or your bought it yourself from a store

Customer:

Purchased myself

michelleclive :

ok

michelleclive :

how old is the phone

michelleclive :

also if you could let me know the post code i will be able to find the nearest service center

Customer:

Difficult to say about 8years

michelleclive :

ok

michelleclive :

so that out of warranty cover...

Customer:

Yes

michelleclive :

depending on the fault, if there is a smal component level fault, it can be repaired else would need to be replaced

michelleclive :

let me know your post code

michelleclive :

i will find the nearest service center where you can get the handset checked

Customer:

That I realise but can't find a source of repair or replacement

Customer:

GL51 3RA

michelleclive :

thanks

michelleclive :

give me a moment..let me search the authorised service center near you

michelleclive :

the top 3 nearest authorised panasonic service centers are listed below

michelleclive :

53 miles INCOM BUSINESS SYSTEMS LIMITED
9 Troom Drive
Warmley
Bristol
BS30 5GR

tel: 0870(###) ###-####br/> Email***@******.***
web:www.incom-business-systems.co.uk

54 miles BUDD COMMUNICATIONS
Unit 3 Willcock House
Southway Drive
Bristol
BS30 5LW

tel: 0117(###) ###-####/p>

59 miles ALTERNATIVE COMMUNICATION SERVICE
Acer Court
North Leigh Business Park
Witney
OX2 0BD

tel: 01993 880720

michelleclive :

you can give them a call to check if they have any onsite visits possible

michelleclive :

let me know if you have any questions

Customer:

these companies only seem interested in large requirements in fact Budd has recently been taken iover, they don't seem interested in private customers

michelleclive :

if you could give me a minute or 2 let me find local 3rd party service centers

michelleclive :

they usually provide better services

michelleclive :

here below are 3rd party service providers

michelleclive :


Cellphones Direct
www.cellphones-uk.co.uk


*****br/>Cheltenham, United Kingdom
+44 1242 539539

just repairs
www.justrepairs.info


*****br/>Cheltenham, United Kingdom
+44 1242 239499
michelleclive :

you can give them a call and can check with them if they would be able to repair replace the handset model# ***** have

Customer:

Are you sure that they will repair cordless phones?

michelleclive :

as i mentioned you can give them a call as i am not sure if they would have the replacement parts

michelleclive :

however i am 100% sure for the first 3 i listed previously..INCOM, Budd and alternative communication systems

michelleclive :

let me know if you have any questions

michelleclive :

please click on a smiley face below if your question has been answered. Thanks for choosing just answer

Customer:

Well I know for a fact that just repairs on ly do mobiles they are a Timpson agent and the one in whinchcombe street deals in mobiles

michelleclive :

yes i know..i just listed them so that you give them a call and check if you did like...the surety of 3rd party providers fixing cordless handsets is not 100% but at times they might have techinicians who might be able to fix it

michelleclive :

if you experience with the authorised service centers i listed above has not been upto the mark, giving these 3rd party ones a phone call to check is worth a try

michelleclive :

anyhow, it always recommended to get parts replaced through authorised service centers

Customer:

Thankyou Michelle,but it seems that we are just going over ground that I have already covered,so I think it best to conclude this enquiry,and i'll just write off the cost . Thankyiou for your efforts

michelleclive :

you are most welcome

michelleclive :

you may click on a smiley face below and click submit to complete the rating

michelleclive :

thanks for choosing just answer

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