How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask dresteve2000 Your Own Question
dresteve2000
dresteve2000, Customer Service
Category: Electronics
Satisfied Customers: 1557
Experience:  Electronics expert.
71208907
Type Your Electronics Question Here...
dresteve2000 is online now

,I have a 2006 sony bravia with Sky. My tv is stuck in

Resolved Question:

Hi, I have a 2006 sony bravia with Sky. My tv is stuck in wide screen mode and I cannot change it? Any ideas please?

Model KDL 32V2000

Submitted: 2 years ago.
Category: Electronics
Expert:  dresteve2000 replied 2 years ago.
dresteve2000 :

Hi, I am A. Stevens here to help with your question!

dresteve2000 :

Do you have the remote for your Sony TV?

dresteve2000 :

If so, do you see a button labeled "Format" or "Ratio" or "aspect"?

Customer:

I do not see any of those buttons, although, some have a small diagram above the button - which I cannot recreate as they are sony specific. I do not see any ratio, format or aspect 'areas' inside the menu settings either.

dresteve2000 :

I see..

dresteve2000 :

typically it is a button on the remote

dresteve2000 :

You have the original sony remote that came with the TV correct?

dresteve2000 :

Can you give me the specific model number to the TV

Customer:

KDL 32V2000

Customer:

I think what is needed is an image of the remote?

dresteve2000 :

Yeah, that would be great.

dresteve2000 :

If you can send me that it would be perfect.

Customer:

Oh no! I was hoping you could do that........ I used to have a pdf manual on my desktop but that has disappeared

dresteve2000 :

Could you possibly take a photo of the remote

dresteve2000 :

and send it to me?

Customer:

All I have is the remote in my hand

dresteve2000 :

OK let me locate the manual

dresteve2000 :

If you want to download a copy for yourself

dresteve2000 :

I will look through it now and find the solution for the wide screen though.

dresteve2000 :

If you will open the PDF

dresteve2000 :

And go to page 14

dresteve2000 :

You will see the insturctions for "screen mode"

dresteve2000 :

The button is the second from the top of the remote

dresteve2000 :

Its a square button under a round button

dresteve2000 :

Will allow you to adjust from wide screen to 4:3 etc.

dresteve2000 :

any luck with that

dresteve2000 :

?

Customer:

Is there a button you can describe for me please?

dresteve2000 :

It's the square button

dresteve2000 :

Underneath the very top left button

dresteve2000 :

It looks like 4 arrows on it

dresteve2000 :

Full Size Image

dresteve2000 :

Full Size Image

dresteve2000 :

.It is #19 button on the layout of the remote

dresteve2000 :

Any luck?

Customer:

Yes, have located the button.

Customer:

"Feature not available for current signal"

dresteve2000 :

Ok so were you able to change the wide screen then?

Customer:

?

dresteve2000 :

It's possible that the source will not allow it

dresteve2000 :

Are you on the Sky box?

Customer:

No, please see above later comment

dresteve2000 :

Is the video from the Sky box?

Customer:

Yes Sky HD box

dresteve2000 :

With some broadcast signal

dresteve2000 :

You cannot adjust the ratio

dresteve2000 :

Try another channel

dresteve2000 :

And see if it works

dresteve2000 :

It's not a limitation of the TV but rather the sky box itself

Customer:

It's the same on all Sky channels

dresteve2000 :

Do you have another video source

dresteve2000 :

Like a DVD plaer

dresteve2000 :

player*

Customer:

Yes

dresteve2000 :

Try playing video from that source

dresteve2000 :

to see if you can change the aspect

dresteve2000 :

that way you can confirm it's not the TV

Customer:

Understood. I will try that

dresteve2000 :

Great, let me know what results

Customer:

Yeah, that works Steve

Customer:

Right, I have worked out (with your help) that I cannot change the settings on my main Sky set-up. I can change it on my secondary Sky channel but the reception is not HD. I can change it on my DVD player. I am trying to change it when required and it's not going to happen. Maybe a new Sony TV?

dresteve2000 :

Yeah, a new Tv might be the option.

dresteve2000 :

Technology has changed quite a bit since 2006.

Customer:

That;s for sure! Anyhoo, thanks for all your input Steve, much appreciated

dresteve2000 :

No problem

dresteve2000 :

Please do rate my answer with the smiley faces below

dresteve2000 :

would be much appreciated

dresteve2000 :

have a great day and thanks for using Just Answer!

Customer:

No problem

dresteve2000 and other Electronics Specialists are ready to help you