Hi, I am A. Stevens here to help with your question!
Hi Billy - sorry to hear about your TV breaking. Must be frustrating.
Based on your description, I think it would be best to contact Sony directly to plead your case.
I've seen the manufacturer sometimes honor their product and replace even though it is out or warranty or accidentally damaged due to design fault.
You can reach Sony UK here
Opening hours:Monday to Friday: 09:00 - 18:00
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Hello, thanks for that. After sending my Question, I did in fact phone Curry's main centre and the technician tried his best but speaking to a manager he could not offer anything concrete other than try the store again. He suggested the Sale of Goods Act too. I them used the number he supplied to phone Sony. That operator at Sony was not very helpful, pointing out that they are responsible for manufacturing faults but not accidental damage and the person who fitted the metal stand was responsible if it was not put on correctly. That would be me and it is on properly, though I did not have a torque wrench handy to check the tightness of two screws (Torsion specified in Sony's Quick Start Guide). I am not saying the stand is faulty per se; I am saying that the TV is top heavy and far too easy to dislodge from a safe position. In reality, the only way that this could be ensured is to tie down or bolt the Sony TV to a user's TV stand - or maybe go mad with BlueTac! Ugly and hardly practical. There is no doubt in my mind that (even properly fitted), this was an accident just waiting to happen. A lively puppy, a child or someone dusting generally could easily tip or slip/slide this model TV, with very little effort. The operator at Sony seemed unable to grasp this, concentrating on whether the metal stand was faulty. I am not saying it is faulty but merely incredibly badly designed and therefore the whole product, if used as recommended, is unfit for purpose. She added that there was thousands of TVs like this and Sony had never issued a recall. I was flogging a dead horse!
I'm sorry to hear that you were unable to get anything resolved.
Maybe if you want to keep trying I would ask to speak with a manager at Sony and keep going up the ladder until you get someone that might have some ability to assist you.
She supplied Sony Service Centre's number in Glasgow and said I could go there or have them call and collect. However, that turned out to be an independent centre dealing with all manufacturers' repair and service needs. I'd have to go back to point 1 - where I bought it - and either raise a storm or hope the store manager was more amenable. This is, I think, a lost cause and all I have left is formal letters (phone calls do not work in this case), appealing to common decency from Sony and Currys; demanding politely that they admit there is a design issue which may not have been properly recognised; claim on House Insurance (no idea of excess payable); or, finally, write this off as another bad experience.
Yes, I think your plan of action is best.
I would agree that is the steps to take.
Sorry I know it's frustrating...
Sorry - phone call. Been on the phone all day.
This was not really a tech question but it has helped lower my blood pressure.
I think we have covered the matter and should close.
Thanks for trying. I'll rate what you have done. Thanks for your time.
Not a problem.
Glad you feel a bit better.
Thanks for using JA!