Welome to justanswer
Can you specify the details of your device.
You have not given any details regarding your query
sequence error is showing and alarm is continuous
Did you leave this device unplugged for some days?
no has been operating in a busy shop all morning
This error occurs when the memory/programming is lost
Have you tried MAC?
no do not know what that is
MAC is Memory All Clear function
will I have to re-program everything after
Yes. To remove this error you have to perform MAC first and then re-program everything
Alternately if you do not wish to re program the register then try this:
Turn key to PROGRAM mode.Turn power off at wall.Hold RECEIPT FEED down.Turn power on at wall.When you see 'FFFFFFFFFF' on display, let go of RECEIPT FEED.Press SUBTOTAL
Tell me if it works.
If it doesn't then MAC and reprogramming is the only way.
Reply back for further assistance. Dont forget to rate the chat. Have a nice day !
no FFFFFFFFFFFFFF on display looks like close down and get someone out Monday
no FFFFFFFFFFFFFFFFFF on display looks like close down and get engineer Monday
Try initial clear step if you can
done that, entered transactions but have not printed on the roll so do not know if they have gone through
Try that also so that you can be sure if the error is still there or not?
appears to be working again, thanks