my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Looks like a multiple issue with windows.
Michelle , yes the problem with skype only started yesterday the other issue came up when reloading skype
what is the operating system you have on the computer.
what have you tried so far at your end to fix it.
I had recently installed some new software and thought that may be the problem so I uninsatalled them. Thge operating system is windows 7
have you tried system restore on a back date when it was working fine?
I am not an expert at all with PC quite a novice
when was the last time it was working fine.
Friday last week
ok good we will try to run a system restore
are we chatting on the same computer which has the problem
I installed Oibit defrag and Oibt Care also Obit drive excellorator
do you have the program installer disk or download link
Ans Oibit powerful uninstaller of which I uninstalled the first 3
if you want i can offer you a remote access service on which i will remote access and fix the problem and you sit and watch.
I think I have in my down loads
let me know if that is fine or else we can continue on this chat and you can follow steps
I would like that very much Michelle thank you as i'm working here blind so to speak lol
Remote would be brilliant
ok i will give you a link to run give me a moment
also my google chrome keeps crashing
click on the link
as the page opens click on the i agree button
then it will ask you to click on run the Elsinore remote program to install
let it install and once done let me know.
any problem following the steps let me know.
I have installed it but now the screen is blank after following instructions
I am connected.
Michelle the pc has rebooted and a box came up saying rto 120 . 20 is missing from pc and also advance system not responding
How do I reconnect u sorry
ok...i will share the remote link once again
give me a minute here while i check on the error you just mentioned
give me a minute i will give you a new link
Michelle I'm on my cell phone as I can't get on line it's not loading yet
let it complete the system restore process
what is there on the screen now
did the restore completed successfully
please resend the remote connection
click on the above remote link
It is loading now
I believe that it installed
click on the elsinore icon and launch it
ist not yet connected
let me give you a new link
The run file has only just started
use this new link
close the old one
the session has expired.
use the new link
let me know once you run the elsinore program and is sitting on the taskbar
Have u finished
i have rebooted the computer
did it reboot
I was out of room but start is on icons
try to login to windows screen
Just safe mode message also
what message is popping up
i have rebooted to safe mode
click on ok
All seems to be loading ok
Oops I closed it
please reopen it
click on start select search
It's saying no items matching search
you will see the elsinore icon as you type
click on the link and run the remote tool
Waiting to load
can you please tell me whats happening
It's loading now
ok looks good now
let me handle it now
Sorry about all this and time taking
Have got an appointment to keep I will have to leave in 45 mins
no problem you can go
i will continue and once you are back reply me back
Thanks you so much what about payment
Oh ok Michelle
Will you keep this open
yes this will be open
This is on cell phone ok
Won't be long
I am home
please give me 5 minutes..i will just join back
please reconnect to the remote session Elsionre
when ever you are free let me know otherwise i have almost fixed your computer problem, try using it and let me know when you have checked.
did you check your computer
is it working fine now
Yes I have checked it and all seems well except one driver missing ???
Just finishing my supper then I will load it
Tried to reload searched Firefox came up with server cannot be found
you can load the driver and incase you find any problem let me know.
mam are you still with me?
Sorry where do I find that
let me give you a new remote link to run we are almost done and i will take another 5 to 10 mins to check and let you know the result.
here we go please click on the link above
It'd telling me to reinstatell drivervare
please run the remote tool i will check what needs to be done further.
please reply me from the computer screen
i am connected back.
Michelle can't get keyboard working at alol
I would appreciate your help I can't see how to remove
Am available at 10 am
Good morning can you finish helping me this morning please
Michelle I waited yesterday at time you stated . Can you still fix my pc please.
Michelle thank you I will be ready at 11 am UK time
Please let me know when you are online i am ready to fix it.
In five mins please
On line now
Michelle I am locked out of my pc as I told you last because of my mistake and you told me we could sort it out next day
I don't know how to restore data . Password ***** .
7 am GMT
Am on line
Google Chrome has gone