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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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I CANNOT GET MY TABLET AND MOBILE TO PAIR. I GET TO THE

Resolved Question:


I CANNOT GET MY TABLET AND MOBILE TO PAIR. I GET TO THE POINT WHERE I AM ASKED TO CONFIRM THE PIN NUMBER, WHICH SHOWN. WHEN I DO THAT IT SAYS THERE IS A PROBLEM AND OFFERS ANOTHER NUMBER AND THE SAME THING HAPPENS. THERE IS NO OPTION TO ENTER MY OWN PIN PHONE IF THAT IS WHAT IS REQUIRED.
Submitted: 2 years ago.
Category: Electronics
Expert:  nathan_mills replied 2 years ago.
nathan_mills :

nathan_mills :

Welcome to justanswer

nathan_mills :

Will you please explain by what means you are pairing your phone and tablet (By bluetooth)?

nathan_mills :

Also specify the model details of your phone and tablet

Customer:

YES BY BLUETOOTH MY PHONE IS A SAMSUNG ANDROID SM-T530 AND THE TABLET IS ALSO SAMSUNG

nathan_mills :

Turn On Bluetooth in both the device and make sure that both are in discoverable mode.

nathan_mills :

Delete the other device from the paired list if they are

nathan_mills :

Try to connect and tell me what message you get in each step

Customer:

IT SCANS AND THE MESSAGE 'NO NEARBY BLUETOOTH DEVICES FOUND' COMES UP, THIS IS THE FIRST TIME THIS HAS HAPPENED

nathan_mills :

Perform a soft reset on both the devices

nathan_mills :

  1. Press and hold the Power key, tap Power off, and then tap OK to turn your Samsung device.

  2. Remove the battery. After 30 seconds, reinsert the battery.

  3. Press and hold the Power key to turn your Samsung device back on.

  4. Test your device to see if the issue is resolved.

nathan_mills :

Now turn on bluetooth in your phone as well in your tab

nathan_mills :

Make sure that both are in discoverable mode.

nathan_mills :

Now in your phone, scan device and check if your tab is listed there or not.

nathan_mills :

If it is there then select it and if it prompts you to enter a Passkey then enter 0000 on your phone and then check your tab.

nathan_mills :

Press 0000 in your tab also.

nathan_mills :

If you get any error message then revert back.

Customer:

I HAVE DONE ALL OF THE ABOVE, WHEN I SELECT MY DEVICE THE MESSAGE 'pairing' APPEARS, THEN A BOX WITH THE MESSAGE 'CONFIRM THAT THE PIN OR PASSWORD ***** ****** ( SERIES OF NUMBERS) I SELECT OK AND AN ERROR BOX APPEARS SAYING 'unable to pair with C3350. Incorrect PIN or password. As I said before I do not get an option to manually enter a pin or password.

nathan_mills :

This message is coming on your tab

nathan_mills :

Try connecting with your phone.

nathan_mills :

Search device on your phone.

nathan_mills :

And then try to connect your tab.

nathan_mills :

Image
Full Size Image

nathan_mills :

You are not getting something like this?

nathan_mills :

The default pin is 1234.

Customer:

No the image is nothing like that above

nathan_mills :

You can also try entering 1234 on your C3350

Customer:

My pin mobile phone is a selfselected password

nathan_mills :

If nothing is helping then you will have to perform a hard reset.

Customer:

which is?

nathan_mills :

But it will wipe all the data from the internal memory of your tab.

nathan_mills :

1. Turn the power off. If your Samsung Galaxy S is frozen, pull the battery out and reinsert it
2. Hold the Volume Down button
3. Press and release the Power button
4. You are now presented with a menu that allows , Recovery, Clear Storage, and Simlock
5. Select Clear Storage by pressing the Volume Down button
6. Press and release the Power button
7. Now simply confirm your decision: Volume Up and Volume Down

If YES is selected, all data including third-party applications will be deleted from your Samsung tab. Once the wipe is complete, the phone will reboot to its factory fresh state.

nathan_mills :

This is a general hard reset procedure devices.

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