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dresteve2000
dresteve2000, Customer Service
Category: Electronics
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Experience:  Electronics expert.
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My TV is a TX-L55ET61B. My Panasonic S75 DVD is connected

Customer Question

My TV is a TX-L55ET61B. My Panasonic S75 DVD is connected via the cables to AV2 as per the instructions. It works perfectly. My Panasonic NV-HS880 S-VHS VCR is connected, also as per the instructions, via the supplied scart adaptor to AV1. It plays only monochrome. I have tried a different scart cable. Is there a way to get the S-VHS signal in by another means?
Submitted: 1 year ago.
Category: Electronics
Expert:  dresteve2000 replied 1 year ago.
Customer:

, I am A. Stevens here to help with your question!

Customer:

Can you show me the scart adapter?

JACUSTOMER-pzt44auq- :

It is as at http://www.amazon.co.uk/Panasonic-Genuine-Adaptor-K1HY20YY0011-Panels-Black/dp/B00CGIYG1I

Customer:

Thanks

Customer:

Let me have a lok

Customer:

Have you tried connecting your DVD player to AV1?

Customer:

To see if it shows in the correct colors?

JACUSTOMER-pzt44auq- :

I'll try that and get back to you.

Customer:

Sounds good please let me know.

JACUSTOMER-pzt44auq- :

Also monochrome!

Customer:

Hm...so I would say the fault is possibly with the TV's AV1 port.

Customer:

How long have you owned the TV?

JACUSTOMER-pzt44auq- :

Just about a year - but this is the first time I have tried to use the VCR. I note that the DVD has a double bank of video and audio ports. Is it possible, with the appropriate triple and double cables, to link the VCR to the DVD and hence to AV2 so as to view whatever machine is playing? Or am I being somewhat silly?

Customer:

It might be posisble

Customer:

Depending if your DVD player can handle an video input

Customer:

Let me have a look at your DVD player specs and see if it's possible

JACUSTOMER-pzt44auq- :

OK thanks.

Customer:

So after examining the banks on the back of your DVD player

Customer:

It seems that are all output, not input.

Customer:

If your TV is still less than a year..or close to it..typically Panasonic will warranty the fault.

Customer:

With a repair or replacement.

Customer:

I can provide you with the info on how to contact Panasonic if you would like?

JACUSTOMER-pzt44auq- :

Yes, you're correct. I should have noticed that! Would an upscaler to HDMI bypass AV1 to avoid the cost of an engineer?

Customer:

Yes, that might work.

Customer:

But I would definitely contact Panasonic first to see if they can assist without charge.

Customer:

It's worth a shot.

Customer:

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Customer:

If they won't help, then yes I think your idea of going to HDMI would be a good idea.

JACUSTOMER-pzt44auq- :

I'll try that to see what can be done. Many thanks advice thus far. I'll get back to you when there is more to report. Out.

Customer:

No problem.

Customer:

Would you like me to leave this question open time being then?

JACUSTOMER-pzt44auq- :

Yes please. It is almost inevitable that, if I end up going down the HDMI route it will put me outside my comfort zone and it will be good to know further help is at hand.

Customer:

OK. If you do go that route, Just Answer may require you to open another question, since it's not related.

Customer:

Just giving you a heads up.

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