my name is ***** ***** i will be assisting you today.
Push and hold down the power button seconds the kindle must turn off the power if you hold it down seconds
wait mins after the shut down and then turn on the kindle
let me know if you still get the pin request after that.
still getting request
somebody must have set the pin on your kindle that is why its asking
you will have to reset the kindle to factory defaults to fix the problem.
watch the video step and follow it to fix the problem
please ignore the last link posted .
have no sound on computer so cannot follow video
if you keep on entering wrong pins times you will get a popup that would you like to reset it to factory defaults
select factory defaults steps
you dont need sound you can watch the video and can perform the steps
you may try to open the video on your smartphone if you want to hear sound
i see you are trying to rate my answer please let me know if it has worked
yes thank you success
Thank you justanswer service
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