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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5470
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My kindlefire requests pin number have not a clue what it

Resolved Question:

My kindlefire requests pin number have not a clue what it is
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
michelleclive :

my name is ***** ***** i will be assisting you today.

michelleclive :

Push and hold down the power button seconds the kindle must turn off the power if you hold it down seconds

michelleclive :

wait mins after the shut down and then turn on the kindle

michelleclive :

let me know if you still get the pin request after that.

Customer:

still getting request

michelleclive :

somebody must have set the pin on your kindle that is why its asking

michelleclive :

you will have to reset the kindle to factory defaults to fix the problem.

michelleclive :

watch the video step and follow it to fix the problem

michelleclive :

please ignore the last link posted .

Customer:

have no sound on computer so cannot follow video

michelleclive :

if you keep on entering wrong pins times you will get a popup that would you like to reset it to factory defaults

michelleclive :

select factory defaults steps

michelleclive :

you dont need sound you can watch the video and can perform the steps

michelleclive :

you may try to open the video on your smartphone if you want to hear sound

michelleclive :

i see you are trying to rate my answer please let me know if it has worked

Customer:

yes thank you success

michelleclive :

Thank you justanswer service

michelleclive :

you may rate the service now

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