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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37586
Experience:  Electronics Engineer
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,I have a TOMTOM ONE IQ Routes edition and I want to

Customer Question

Hello,
I have a TOMTOM ONE IQ Routes edition and I want to download a Map for North America. How do I go about it.
Derek
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
to do this, please follow the process on my link below
Click me to view
This will lead you step by step on purchasing and updating your device with the North American Map.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

Have I got an account now. I plugged in my satnav but their is no place to log in. I have paid €23. Do I have an account to download the map.

Derek

Expert:  Richard replied 2 years ago.
ok, you need to first make an account Derek, if you have not already done so, you do this here
Click me to view
Then once you have made an account, you need to follow the link I provided Derek, as you need to follow the steps to purchase, then install the Map on your device. After making the account, follow the steps and let me know the results please.
Customer: replied 2 years ago.

It says to log into my tomtom account but I don't have an account password

Expert:  Richard replied 2 years ago.
The link I gave Derek is to create an account
Create account
Fill in the fields below to create an account
Is what it says
This is the link you need to use
https://www.tomtom.com/en_gb/mytomtom/createaccount/?callback=https://www.tomtom.com/en_gb/mytomtom/registration/?callback=http://uk.support.tomtom.com/app/home/?Lid=1&locale=en_GB
Click on that please to create the account
Customer: replied 2 years ago.

Will do. Thank you.

Expert:  Richard replied 2 years ago.
No problem Derek
Let me know the results please
Customer: replied 2 years ago.

it continues to say email already exists.

Expert:  Richard replied 2 years ago.
ok, so you already have an account Derek,
reset your password ***** please
http://www.tomtom.com/myTomTom/password_reminder.php
this sign in with your existing account.
Let me know the results please
Customer: replied 2 years ago.

i have an account and password ***** and proceeded to the link to purchase but it seems i was in a uk site and it told me to go to IE where my account is. could you direct me into the irish site please.

Expert:  Richard replied 2 years ago.
Of course.
This is for Ireland Derek
click me to view
Let me know if you have any difficulties please
Customer: replied 2 years ago.

sorry about this but the link wont open. i presume the 23 euro will come off my purchase as mentioned

Expert:  Richard replied 2 years ago.
No, that is for my service Derek, as we are not Tom Tom, but Just answer that provides support for a wide range of companies, such as Tom Tom.
Why, is this an issue?
Customer: replied 2 years ago.

yes the email said it will be deducted from the purchase

Expert:  Richard replied 2 years ago.
No, we would never send an email such as that.
Would you like a refund?
Customer: replied 2 years ago.

yes please i was of the impression that the 23 euro would be deducted from the price of the map

Expert:  Richard replied 2 years ago.
No one said that here, but you go here to get your refund
http://ww2.justanswer.com/help/how-can-i-request-refund
All the best