Thank you for additional information Sian.
A PUK or 'Personal Unlocking Key' is a security feature on most mobile devices that protects your SIM card data.
If you try PIN code more than few predefined number of times your phone will ask for PUK code.
If your SIM card is not already permanently locked. There are two ways to obtain PUK code for Vodafone provider.
1. Log in to "My Vodafone" using our Vodafone account - click here to log in
2. Select "Manage my settings"
3. Select ‘Get PUK Code’ from the 'Account' menu.
4. You'll find your PUK under ‘Mobile Information’.
If you don't have Vodafone account or problem to log in please contact 03333048069 and one of the representatives will provide you with the specific PUK code for your SIM card.
If your SIM card is already locked request from representative new SIM card with the same phone number.
Please don't hesitate to ask for more help. I'll be happy to help with any follow up questions.
If you are not satisfied with my help, click the following link to request refund: click here